Customer Relations Manager at Skipper ETS Electric Limited

Job Description

• We are seeking an experienced and confident Customer Relations Manager to join our team in Lagos. The successful candidate will have a strong background in Customer relations within the power and distribution industry and will be responsible for driving business growth by establishing and maintaining strong relationships with customers.

Responsibilities

• Making cold calls to clients introducing the company to them
• Setting customer expectations and revenue goals.
• Identifying customer demands and requirements.
• Developing plans to address customer-specific needs.
• Dealing with people of different backgrounds and temperaments.
• Solving customer issues and complaints.
• Planning strategies for customer care and conflict resolution.
• Cross-selling products and services to the customer.
• Advising customers on cost-effectiveness.
• Offering exceptional customer service to customers.
• Negotiating agreements with customers.
• Maintaining good relationships with customers.
• Approaching prospective customers to build rapport.
• Taking feedback from customers to ensure they are satisfied with the service.
• Adhering to all the rules and regulations of the company.
• Researching the competitors and devising plans accordingly.
• Staying updated with the latest ways to retain customers.

Requirements

• Bachelor’s Degree in Business Administrator, Marketing or a relevant field.
• 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
• Demonstrate the ability to work in teams and independently.
• Excellent organizational and interpersonal skills.
• Outstanding oral and written communication skills.
• Good customer service skills.
• Exceptional negotiation and sales skills.
• Proficiency in Microsoft Office Tools.
• Sound knowledge of the company’s products and services.
• Ability to maintain sensitive and confidential information.
• Excellent presentation skills.
• Ability to maintain a positive attitude.
• Exceptional people and problem-solving skills.