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  • Posted: Dec 12, 2022
    Deadline: Dec 19, 2022
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    Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.
    Read more about this company

     

    Customer Service / Admin Personnel

    Job Purpose

    • The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.
    • The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

    Duties and Responsibilities

    • Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
    • Respond to customer inquiries about available products and services
    • Establish new customer accounts, recording account information on written forms or digitally
    • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
    • Inventory management and stock taking.
    • Refer advanced cases to management for resolution, providing background information as necessary
    • Maintain and regularly update financial account information using computer software programs
    • Anticipate customer needs, following up with previous customers to offer reorders or additional services
    • Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
    • Building brand awareness and increasing brand value and profitability.
    • Increasing product sales and market share.
    • Collaborating with different teams such as marketing, creative, legal, etc.
    • Ensuring that messaging and marketing activities are aligned with brand and company values.
    • Develop strong customer relationships in order to generate high volume of prospective clients
    • Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
    • Determine cross-selling opportunities among different products and services offered by the organization.
    • Maintain client relationship management database and utilize it to manage customer contacts and mailing list.
    • Implementation of operational policies and procedures.
    • Actively involved in the day to day running of the store activities.
    • Maintain approved look and feel of the store at all times
    • Carry out daily administrative tasks.

    Salary
    N70,000 / Month

    Method of Application

    Interested and qualified candidates should send  relevant CV to: reposebayhr@gmail.com using the Job Title as the subject of the email.

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