Customer Service Officers at Tempkers Limited

Job Description

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Ability to stay calm when customers are stressed or upset.
• Computer literate.
• At least 2 years working experience as customer service officer.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices