Customer Service Representative at Jenniez School of African Interior Design

Job Overview

• We are looking for a friendly and organized Customer Service Representative to join our team.
• The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries.
• This role requires excellent communication skills, a customer-oriented approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to inquiries from prospective students via phone, email, and in-person.
• Provide detailed information about programs, admissions procedures, and tuition fees.
• Assist current students with any questions or concerns regarding their enrollment, classes, or services.
• Maintain accurate records of student interactions and update the CRM system.
• Coordinate with various departments to ensure a smooth admissions process.
• Handle complaints and resolve issues in a timely and professional manner.
• Assist with administrative tasks such as scheduling appointments and managing calendars.
• Participate in open houses, orientation sessions, and other school events as needed.

Qualifications

• Bachelor's Degree preferred.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Positive attitude and a commitment to providing exceptional service.

Benefits

• Performance-based incentives alongside monthly salary.
• Professional development opportunities.
• HMO
• Paid time off and holidays.
• Collaborative and supportive work environment.