Customer Service Representative at Quintessence Nigeria Limited

Your responsibilities will include, without being limited to:

• Greet and direct customers 
• Provide accurate information(e.g product features, pricing, and after sales services)
• Answer customers questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing 
• Cross sell products 
• Ensure racks are fully stocked
• Manage returns of merchandise 
• Coordinate with retail sales representative team to provide excellent customer service ( especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the store manager 
• Stay up to date with new products/services 

Requirements:

• Interested in Fashion, African Culture and Outgoing 
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role 
• Understanding of retail sales process
• Familiarity with consumer behaviour principles 
• Knowledge of inventory stocking procedures 
• Basic math skills 
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships 
• Ability to perform in fast paced environment 
• Flexibility to work various shifts