Customer Service Sales Engineer at Buhler Nigeria

Location: Ikeja, Lagos
Category: Permanent, 100%

Job Description

• We are looking for a skilled and highly motivated engineer to join our team as Customer Service Sales Engineer.
• This position develops new client relationships and business for the sale of spare parts, retrofits, single machine products and service level agreements to customers in Nigeria.

Responsibilities

• Sell service products (spare parts, service level agreements, retrofits, plant audits) and single machine products.
• Develop and maintain sales materials and current product knowledge.
• Establish, manage, and maintain current client and potential client relationships.
• Prepare action plans and schedules to increase business activities in the assigned territory.
• Identify sales prospects and contact these and other accounts as assigned.
• Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
• Identify, handle, and resolve customer complaints/concerns.
• Identify and understand customer needs.
• Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
• Follow up on new leads and referrals resulting from field activity.
• Ensures that client data in CRM is up to date.
• Prepare presentations and proposals.
• Participate in marketing events such as seminars.
• Prepares quotation and generates sales leads for equipment/plant business.
• Implements the sales targets of the company in his market territory.
• Optimum customer service and support.

Qualifications

• Bachelor's Degree in Engineering.
• Minimum of 3 years of working experience in Grains and Food processing industry, or similar.
• Fluent communication skill in English language. Local languages (Yoruba, Hausa, Igbo) proficiency is an advantage.
• Ability to conduct sales conversations and contract negotiations.
• Willingness to travel.

Requirements:

• With PSSR (Parts, Sales and Service Representative) experience is an advantage.
• Deep knowledge of Grains and Food processing.
• Excellent knowledge of sales and customer relationship management.
• Has the ability to develop technical/technological ideal solutions with and for the customers.
• Has an excellent command of presentation and negotiation techniques.
• Excellent problem-solving and decision-making skills.
• Excellent written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
• Proven ability to work in a matrix organization.

Benefits

• International & successful company with sustainable prospects for the future
• Wide technically & modern environment with interesting challenges
• Professional environment with an open communication culture
• Exciting Training and Development opportunities
• Great & dynamic work environment