Customer Success Officer at U-Connect Human Resources Consulting

Responsibilities

• Onboarding of distributors and their staff on our platform
• Training distributors to understand our platform functions and fully utilize it.
• Assist in setting up accounts for distributors.
• Constantly interact with distributors to ensure that products, inventory, and their staff get the needed support when required.
• Ensure that important settings and inputs on the platform are being done accurately.
• Monitor compliance to the usage of the platform by distributors.
• Assist in training sales agents when required.
• Prepare detailed reports of activities as will be required from time to time.
• Be on the lookout for potential business development opportunities.
• Any other tasks that may be assigned by the customer success lead or executive team

Candidate Requirements

• Candidate must have a good command of spoken and written English and can speak pidgin.
• The ability to speak the native language of the deployment community is a huge plus.
• Personality, Ambition, Analytical, Problem solving, and entrepreneurial mindset must be no less than average on any of these but must be above average on at least two.
• We are a diversity-conscious organization and ready to welcome anyone good enough but must be physically fit as a lot of movement will be required.
• Selected candidates must be computer literate, his the ability to use a smartphone, work with web and mobile apps, and must own a smartphone.
• Proficiency in the use of MS Suite of applications including word, excel and ppt is a must. Owning a personal laptop will be a huge advantage.

Remuneration
N70,000 net monthly salary.