Female Customer Relationship Manager at Tempkers Limited

Responsibilities:

• Build Relationships with Key Employees among Customers
• Create Plans to Address Clients’ Business Needs
• Schedule Regular Meetings with Customers to Ensure They Are Satisfied
• Act as Point Of Contact for Complaints and Escalate Issues As Appropriate
• Help Sales Team Up-Sell or Cross-Sell Services and Products
• Ensure Both the Company and Clients Adhere To Contract Terms
• Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers’ Needs

Required skills:

• Proven experience of 3 to 6 years as a client coordinator or client relationship manager
• Background in customer service and cosmetics manufacturing industry knowledge is a plus
• Experience tracking relevant KPIS (e.g. customer satisfaction)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team