Front Desk Officer/Client Account Officer at CNL HOMES LIMITED

RESPONSIBILITIES

• Greet guests and provide them with superb customer service
• Manage Switchboards: Answer all client incoming calls, reroute phone calls or take down messages where necessary
• Accept all letters and packages, and distribute them to their appropriate departments
• Monitor, organize and forward emails
• Maintain records and files
• Oversee the office budget
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Prepare outgoing mail by drafting correspondence, securing parcels etc
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc)
• Manage clients' transactions with the company - subscriptions, payment plans, follow-up mails and calls on payment

JOB REQUIREMENTS

• Candidate should possess Bachelor Degree or HND in Communications related discipline
• Must reside within Abijo GRA to Eleko Lekki-Epe axis
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Superb written and verbal communication skills.
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• An experience in a Real Estate firm is a plus 

BENEFITS

• Opportunities for growth and development 
• Opportunity to earn above your basic salary and incentives