Front Desk Officer (Contract) at Norrenberger Financial Group

Location: Maitama, Abuja (FCT)

Roles / Responsibilities

• Responsible for managing the ambience of the Front Office/Reception area as well as meeting Room 1.
• Management of e-mail correspondences and enquiries from internal and external clients via the client service group e-mail address.
• Responsible for handling incoming calls to the official telephone number.
• Responsible for receiving guests and packages delivered to the organization and its staff.
• Responsible for managing client birthday information and contacting clients on their special days to aid bonding of the organization to clients.
• Responsible for enquiries handling online chat platform.
• Other Client Services related duties/responsibilities as assigned by the Unit Head.

Requirements

• Bachelor's Degree with 1-3 experience as a front desk officer preferably in a Financial institution.
• Good communication and attention skills.
• Attention to details.
• Good use of Microsoft Tools.
• Excellent record keeping and client management skills.
• Soft skills such as team-player, initiative utilization, time management, multi-tasking & emotional intelligence.