Graduate Intern at First Excelsia

Job Description

• The suitable candidate would learn the essential processes of quality customer service, swift customer engagement and also be exposed to creative things in the industry.
• This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.

Responsibilities

• Resolve product or service problems by clarifying client/customer complaints, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
• Prepare product or service reports by collecting and analysing client/customer information.
• Contribute to team effort by accomplishing related results.
• Provide support for efficient customer service processes
• Carryout other task(s) as assigned

Person Specification

• B.Sc / HND qualification in Business Administration or a similar field.
• Good communication and interpersonal skills.
• Time management skills.