Head of Operations (Head HR/Admin ) at Welcome2Africa

Job Summary:

• Welcome2Africa International is seeking a visionary and experienced Head of Operations to lead and elevate our human resources, administrative and overall operational functions, spearheading initiatives to enhance efficiency, employee well-being, and alignment with modern workplace practices. As a key member of our leadership team, you'll be responsible for shaping and implementing HR strategies, streamlining operations through digitization, and establishing efficient structures and processes to propel the company's growth.

Responsibilities:

Human Resources Leadership:

• Develop and implement comprehensive HR policies and procedures aligned with best practices and labor laws.
• Oversee the entire recruitment and onboarding process, attracting top talent and ensuring a smooth integration into the team.
• Cultivate a positive and productive work environment by fostering open communication, addressing employee concerns, and administering benefits programs.
• Conduct performance reviews, provide ongoing feedback, and facilitate professional development opportunities for staff.

Operational Management & Digitization:

• Oversee all daily operations, ensuring seamless workflow and efficient resource allocation.
• Lead the evaluation and implementation of digital solutions to streamline processes and enhance efficiency.
• Develop and implement digital document management systems to improve organization and information accessibility.
• Standardize data collection and reporting practices for improved efficiency and data-driven decision-making.
• Monitor key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.

Administrative Excellence:

• Supervise daily administrative tasks, ensuring smooth operations and high levels of organization.
• Manage office facilities, equipment, and supplies, optimizing resource utilization.
• Oversee vendor relationships and negotiate contracts to secure the best value for the company.
• Coordinate travel arrangements and accommodations for staff.
• Organize office events and team-building activities to foster collaboration, morale, and employee well-being.

Project Coordination & Task Management:

• Coordinate and oversee projects, ensuring timely completion and alignment with overall business objectives.
• Collaborate effectively with various departments to bridge communication gaps and achieve shared goals, with a particular focus on donor engagements.
• Implement strong project management practices and utilize relevant software to ensure successful project execution.

Team Leadership:

• Lead and motivate a cross-functional team, fostering a collaborative and results-oriented environment.
• Provide clear direction, ongoing coaching, and mentorship to empower team members and maximize their potential.

Communication & Collaboration:

• Foster effective communication across departments, ensuring all stakeholders stay informed and aligned.
• Regularly communicate project progress and operational updates to keep leadership informed.
• Employ strong conflict resolution skills to address challenges and maintain a positive work environment.

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field (Master's degree preferred).
• 4+ years of proven experience in a senior HR and Administration role, demonstrating exceptional leadership and management skills.
• In-depth knowledge of HR best practices, labor laws, and regulatory compliance.
• Experience in developing and implementing HR policies, procedures, and programs.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent interpersonal and communication skills with the ability to build strong working relationships across all levels.
• Proven ability to create and sustain effective organizational structures and processes.
• Proficiency in HR software solutions such as Zoho People, Zoho Recruit, and other relevant platforms.
• Experience with project management software (e.g., Zoho Projects and other relevant softwares.
• Working knowledge of cloud-based office productivity tools
• Understanding of digital transformation principles and a passion for streamlining processes.