Head of Sales at Finchglow Holdings

Job Purpose

• As the Head of Sales, your responsibilities include developing key growth sales strategies, tactics and action plans.
• Successful execution of these strategies is required to achieve your financial targets.
• Head of Sales duties will include hitting annual targets, building relationships and understanding customer trends.

Key Responsibilities

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of the Sales team through Business Development Managers
• Provide accurate forecasts and ensure that all branch targets are met
• Manage and lead the sales team in the different branches
• Develop, establish and enforce goals, as well as policies and procedures for the sales team
• Conduct weekly/monthly sales meeting and trainings
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for the Account Officers in sync to the annual target provided
• Conduct regular MPR (Monthly Performance Review)
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Facilitate sales team bonding / workshop
• Prepare weekly and monthly reports
• Set out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that drive the growth of the brand
• Lead all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintain, develop, and research potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine the effectiveness
• Carry out any other related tasks as required.

Qualifications & Certifications

• Minimum of a B.Sc. in Business Management or related field; an M.Sc. or MBA is an added advantage
• Professional qualifications/certifications are an added advantage.

Experience:

• Minimum of 8 years of professional experience, with at least 3 years of demonstrated involvement working in a supervisory role for direct sales
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Strong prospecting skills and excellent closing skills
• Exceptional verbal, written & presentation communication skills
• Experience working in the Travel Industry will be an added advantage
• Excellent customer service delivery focus
• Strong organizational and time management skills with the ability to manage multiple projects and set priorities
• Excellent attitude and work ethics
• Excellent Leadership and Managerial Skills
• Result driven & target oriented.