Latest Jobs at Finchglow Holdings

Job Purpose

• As the Head of Sales, your responsibilities include developing key growth sales strategies, tactics and action plans.
• Successful execution of these strategies is required to achieve your financial targets.
• Head of Sales duties will include hitting annual targets, building relationships and understanding customer trends.

Key Responsibilities

• Identify and acquire new customers and also ensure their profitability is maintained
• Actively contribute to the growth strategy and wider business plan of the company
• Supervise call plan of the Sales team through Business Development Managers
• Provide accurate forecasts and ensure that all branch targets are met
• Manage and lead the sales team in the different branches
• Develop, establish and enforce goals, as well as policies and procedures for the sales team
• Conduct weekly/monthly sales meeting and trainings
• Deal with clients’ complaints as a matter of urgency in accordance with company policy
• Define KRAs for the Account Officers in sync to the annual target provided
• Conduct regular MPR (Monthly Performance Review)
• Stay updated with recent market/industry trends, competitors & leading customer strategies
• Facilitate sales team bonding / workshop
• Prepare weekly and monthly reports
• Set out a long-term, strategic marketing vision for the company in line with growth objectives
• Analyze customer research, the market and competitor data and making recommendations that drive the growth of the brand
• Lead all marketing activities and measuring performance through developing appropriate marketing metrics
• Maintain, develop, and research potential new strategic relationships within the sector to help drive the growth of the brand
• Review and analyze sales performances against programs, quotes and plans to determine the effectiveness
• Carry out any other related tasks as required.

Qualifications & Certifications

• Minimum of a B.Sc. in Business Management or related field; an M.Sc. or MBA is an added advantage
• Professional qualifications/certifications are an added advantage.

Experience:

• Minimum of 8 years of professional experience, with at least 3 years of demonstrated involvement working in a supervisory role for direct sales
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Strong prospecting skills and excellent closing skills
• Exceptional verbal, written & presentation communication skills
• Experience working in the Travel Industry will be an added advantage
• Excellent customer service delivery focus
• Strong organizational and time management skills with the ability to manage multiple projects and set priorities
• Excellent attitude and work ethics
• Excellent Leadership and Managerial Skills
• Result driven & target oriented.

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Job Purpose

• The Account Manager is responsible for managing and providing strategy for all of TCS Finchglow Travels, key corporate accounts through client communications, budget management, conflict resolution, revenue growth, and TCS compliance on account deliverables.
• They coordinate communication between the sales and marketing teams (Destination & Protocol) and accounts and are responsible for maintaining account and TCS satisfaction.
• Our Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent the accounts and TCS needs and goals within the organization to ensure business ROI and KPIs are met.
• Building strong working relationships with accounts to encourage new and repeat business opportunities is essential.

Key Responsibilities

• Work with existing and new accounts to formulate new and repeat business and create revenue models.
• Secure new business and partners in outlined markets territory and resuscitate dormant corporate accounts.
• Manage corporate account receivable based on client’s credit policies.
• Produce detailed status reports and updates on corporate account deliverables and their sales results.
• Monitor account issues, deadlines, and deliverables with relevant TCS departments to ensure all account programs are handled effectively and timely, and inform the Business Development Manager as needed
• Collaborate with product development, account management, inside sales, and marketing as needed to identify potential issues and/or opportunities related to accounts
• Execute account contracts and ensure deliverables meet those contract requirements
• Monitor goals and commission payments for corporate accounts and their performance against targets
• Develop and maintain documentation for the sales and marketing plan
• Ensure that all processes and procedures are completed and quality standards are met
• Travel to visit key accounts throughout the year
• Attend at least 1 trade show annually to represent TCS and meet with existing accounts and to bring in new corporate accounts
• Oversee database management relating to corporate clients’ records
• Keep Salesforce updated with client communication and contact information
• Perform other related tasks as required.

Qualifications & Certifications

• First Degree in Business Administration, Sales, Marketing or related field.
• Professional certifications/memberships are an added advantage.

Experience:

• +1 years’ professional experience outside sales and/or account management preferably with high-value items, and/or luxury brand item.
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Result Oriented & Target Driven
• Demonstrated ability to manage account and close sales with a high degree of consistency
• Must be able to be strategic and tactical related to existing accounts
• Demonstrated experience in account management and maintaining successful account relationships in an agency or customer service environment
• Demonstrated ability to work cross-departmentally with marketing, account management, product development, inside sales and the executive team. Management experience is helpful but not required
• Requires exceptional and deep knowledge of all TCS expeditions, including multiple global destinations, and a detailed knowledge of the typical TCS destinations
• Deep understanding of the private label accounts that TCS operates for and their relationship with TCS
• Demonstrated ability to leverage experience to compellingly explain the TCS trips through in person presentations, phone calls, email and webinar trainings
• Experience managing accounts and supporting detailed trip itineraries
• Ability to answer complex questions from accounts and to represent TCS interests accordingly
• Position requires exceptional verbal and written communication skills
• Excellent interpersonal skills including diplomacy and customer service orientation, as the primary responsibility is to establish and build relationships with internal and external accounts
• Extremely organized and able to work on multiple accounts at once
• Ability to prioritize tasks and maintain a long list of actions
• Ability to help onboard new employees into the sales department
• Competent IT Skills.

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Job Purpose

• As the Head, Corporate Communications, you are responsible for determining and executing branding & communications strategy programs and to deliver on communicated objectives and profitable growth for Finchglow Holdings and its subsidiaries.
• The role requires a strong focus on strategies to increase visibility and influence, and to support the achievement of operational goals.

Key Responsibilities

• Drive corporate strategy and message development, pitches, and announcement strategies
• Develop branding initiatives, internal communications, and external media relations to drive engagement, alignment and understanding of the Group’s strategies and priorities
• Establish and be responsible for the corporate image and ‘brand' of Finchglow Holdings and advise on all areas and issues that arise, so that the image and ‘brand’ is maintained, protected, and enhanced
• Translate business strategies into integrated and effective marketing plans, campaigns, and experiences that fuel brand awareness and foster customer engagement
• Ensure the alignment of current presentation templates, marketing collateral, and brand documents with prevailing trends. Proactively drive the development of innovative designs, ensuring strict adherence to industry best practices
• Maintain responsiveness to dynamic market trends while carefully considering and adhering to brand guidelines
• Monitor the content team, providing guidance on multiple copies across all media channels
• Act as a moving image ‘Brand Guardian’, ensuring adherence to corporate branding guidelines for all content
• Promote and grow Finchglow Holdings’ brand in the most effective way, through PR and media relations, social media and Corporate Social Responsibility
• Assist with product development, pricing, and new product launches as well as developing new business opportunities
• Oversee corporate communications and branding in various online and print platforms
• Manage and provide guidance and insight to all teams within the Corporate Communications department
• Oversee the development and maintenance of the corporate website including methods to deliver message, ease of navigation, and clarity of information; ensures that all content is current and relevant
• Build strong working relationships with internal team members and providing communications consultancy advice to all members of the Company
• Establish departmental objectives; direct, control and monitor department’s performance, budgets and value for money (ROI)
• Review reports of evaluation and measurement of the effectiveness of communication programs implemented
• Ensure coordination of Finchglow Holdings’ Corporate Social Responsibility activities and events
• Develops creative concepts for all print and digital communication channels in accordance with corporate communication branding guidelines
• Manage and update website and corporate profile content
• Oversee all aspects of the digital marketing department including the marketing database, email, and display advertising campaigns
• Develop and monitor campaign budgets
• Prepare accurate reports on marketing campaign’s overall performance
• Perform related duties as required.

Qualifications / Certifications

• First Degree in Mass Communications or in a related field. MBA or Professional membership/certification is an added advantage.

Experience:

• Minimum of 6 years’ relevant experience, with 3 years in a supervisory role. Experience in the travel industry and working with multiple stakeholders is an added advantage.

Skills & Knowledge:

• Excellent oral and written communication skills, ability to communicate complex information accurately
• Strong organizational and time management skills with ability to manage multiple projects and set priorities
• Excellent attention to detail
• Highly innovative
• Demonstrated experience working with content writing, digital marketing and graphic designs
• Demonstrated confidence (Personal and professional) required whilst representing the Group across the full range of media
• Proficiency in personal productivity tools such as Microsoft Word, Excel, PowerPoint, etc.
• Expertise in Research, data gathering and analysis methods.