HR Services Executive at Alfred & Victoria Associates

Summary

• The HR Services Executive is responsible for the management of the service delivery of the HR Helpdesk and HR Administration operations, including HR documentation, payroll monitoring, benefits & leave administration, and the HR Information Systems.

Roles & Responsibilities

HR Data and Documentation:

• Defines, reviews, and updates HR documentation and filing system for the organisation both physically and digitally
• Keeps a repository of all HR documents, including policies, procedures, SOPs, etc., and updates when new versions become available
• Creates and maintains physical files for every staff and files every interaction of the organisation with each employee throughout their stay with TICT
• Onboards new employee and deboard exiting employees from the amplitude software (in compliance with Bollore). This includes inputting staff information in the system and generating staff number for payroll purposes
• Onboards new employee and deboard exiting employees from the B-People platform (a Bollore Group companies’ employee database)

Payroll Monitoring:

• Prepares mid-month and end of the month payroll variables and shares with the Head of HR for approval
• Reviews the monthly payroll after payment is made and prepares a report to be shared with the Bollore Group
• Processes company loan requisitions made by employees for approval and payment

Grievances and Disciplinary Action Implementation:

• Prepares the disciplinary action letters and shares with the employee, payroll and other stakeholders involved
• Documents the letter in the employee file

Benefits & Leave Administration:

• Calculates terminal benefits and gets approval from the Head of HR or ER&E Manager
• Communicates the terminal benefits calculation to payroll for payment
• Communicates status of terminal benefits with the staff involved
• Reviews staff request for external loans, drafts employee status letters, and signs them off with the Head of HR or ER&E Manager
• Reviews leave requests against the leave days earned & available for each employee
• Functions as the second line of approval for leave requests
• Processes leave allowances with payroll

Human Resource Information System Administration:

• Functions as administrator for the HRIS platform
• Onboards and deboards employees on the HRIS platform
• Resolves users’ issues on the platform

HR Service Centre:

• Sets up and manage an HR service help desk to serve as the first line of interaction with the Human Resource department
• Provides information and resolves staff issues as it relates various services offered by the HR Department through the HR Service Centre
• Leverages various platforms to provide information to staff (e.g., company website, HRIS, printed bills, etc.,)
• Maintains documentation of frequently asked questions (FAQs) with their responses and makes them available to all staff
• Institutionalises a case management approach in resolving employee matters

Skills & Competence Requirements

Educational Qualification:

• HND or Bachelor's Degree or its equivalence in Human Resources, Business Administration, Behavioral Science, or Management,

Professional qualification:

• Recognized Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.)

Years of Experience:

• Minimum of 5 years of experience in a relevant field or industry

Age:

• 28- 35years old

Knowledge:

• Strategic Human Resource Management
• Diversity & Inclusion
• Understanding of the Nigerian Labour Law
• Understanding of international management standards and principles

Technical:

• Proficiency in Microsoft office tools and other HRIS
• Communications skills
• Organisation & planning skills
• Strategic Business Management
• HR Technology
• HR Shared Services
• Compensation & Benefits
• Change Management
• Project Management
• Customer Service Skills

Behavioural:

• Ability to perform under pressure
• Judgement & decision-making skills
• Problem-solving skills
• Ethical Practice
• Mission Driven
• Results- and Goal-Oriented
• Influential Abilities
• Negotiation & Conflict Resolution Skills
• Team Player.