IT Support Officer at Sigma Consult

Responsibilities

• Ensure optimal running of internet 24 hours a day, 7 days a week
• Setting up new devices and gadgets
• Installing and updating softwares
• Setting up email accounts for new staff
• Provide preventive and corrective maintenance
• Liaising with internet provider (IPNX) to resolve any internet related issues
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and network
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Repair faults and replace fittings as required
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Ensure tasks are completed
• Prioritise and manage many open cases at one time
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.
• Rapidly establish a good working relationship with staff and visiting consultants

Requirements

• B.Sc / HND in Computer Science or Engineering
• 2-4 years experience in IT support
• Proficient in operating systems and Troubleshooting.