Junior Customer Success Specialist at Nana Petroleum

Job description*required

As a Junior Customer Success Specialist, you will:

• Resolve Customer requests received via all mediums (phone, email, fax)
• Be the first point of contact for Business Customers
• Work with the new digital live chat channels (both through the website and the mobile application)
• Liaise between customers and supply chain departments in coordination of delivery process
• Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Support in the resolution of delivery queries
• Bid and Tender
• Contract Management
• Pricing
• Master Data Set-up and Amend
• Data Integrity Management
• Enforcing company’s policy and contracts
• Ensuring compliance (Data privacy, trade compliance, etc)
• Troubleshooting

Requirements

• HND degree preferred
• Maximum of 1 year experience ( Fresh graduates and entry level workers only)
• Excellent communication and relationship building skills
• Continuous improvement mind-set
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
• Good teamwork and collaborative skills
• Experience in Microsoft Office, SAP knowledge would be an asset