Lead Service Fulfilment and Field Support Engineer at IpNX Nigeria Limited

Description

• The Job holder will strategically & architecturally articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team. Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions that support IPNX’s products. To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas in furtherance of the overall Division’s aspirations and strategic objectives.
• Responsible for the 24x7 operation and availability of the Customer facing Network infrastructure.
• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders, and oversees budgets.
• Defines the overall mission of the network service delivery team.
• Direct operational support for network operations and technical assistance centre.
• Develop IT strategies and vision and articulates them to team members and other stakeholders.
• Works with IT leadership, top Management, and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools, and technologies.
• Ensure revenue assurance – Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign-off of completed jobs.
• Effective management of service implementation and field support stock for the division for zero stock out.
• Annual and Ad hoc budgeting and operating plan.
• Enable a highly scalable, fault-tolerant platform for Corporate clients.
• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA's.
• Maintain knowledge of infrastructure/architecture standards and practices.
• Support the delivery of infrastructure projects for the Division and provides consultation on the impact on business and portfolios.
• Ensure Division’s alignment to infrastructure/architectural standards and strategy.
• Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.
• Provide infrastructure architecture support for internal technical operations and the Project Management Office.
• Provide support for various teams in delivering superior solutions.
• Participates as a sponsor and/or team member on authorized projects.
• Work with stakeholders, IT leadership, and direct reports to establish a one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients.
• Manage, coordinate, and oversee program development and the execution of all technical projects, including project definition, design and analysis, set up, testing, implementation, and documentation.
• Responsible for overall management of technical operations for the Division, which includes setting strategic direction and objectives.
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevates, drives, and transforms the business of customers.
• Lead the implementation and operation of all technology infrastructure.
• Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses.
• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes.
• Develop and maintain architecture, design, and implementation strategy for network and infrastructure.
• Maximize technical capabilities for IPNX by designing profitable mechanisms and establish best standards for technical operations.
• Establish capacity planning competency for corporate clients' network and infrastructure.

Educational Qualifications & Functional Skills

• Bachelor's Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field.
• Master’s degree in engineering, MBA, or its equivalent preferred.
• ITIL (Information Technology Infrastructure Library) and (PMP) Project Management Professional certification desirable.
• Business Continuity and Disaster Recovery.
• Application Virtualization such as Oracle, Citrix, etc.
• Team Leadership that can inspire, motivate, and guide team members by fostering commitment, team spirit, and trust.
• Well-developed interpersonal skills.
• Demonstrated skill and passion for operational excellence by using automation and process improvements.
• Detail Orientation and conflict resolution skills.
• Strategic technology acumen.
• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to identify and act upon opportunities for continuous improvement.
• Able to devise unusual or radically different approaches to deliver value-added solutions.
• Advanced technical knowledge of technology infrastructure.
• Extensive knowledge of end-to-end hardware development process and life-cycle.

Experience:

• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space.
• 10 years of experience as a technical operations manager or lead.
• Demonstrated experience to facilitate small group and executive-level discussions on architectural direction.
• Solid experience with technical projects from inception to on-time delivery in an Agile environment.
• Analytical and problem-solving experience with large-scale and highly available systems.
• Knowledge of and experience with network technologies and ecosystems.
• Experience in delivering multiple concurrent projects with aggressive schedules.
• Experience leading training, process mapping, and documentation.