Operations Manager at Memose International Limited

Objectives of this Role

• Maintain constant communication with customers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Oversee the workshop and stores to ensure seamless operations.

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with otherdepartments to ensure that all business objectives and goals are achieved
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management.

Required Skills and Qualifications

• Six or more years of proven success in an operations management role
• In-depth knoweledge of auto parts and driving skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications.

Preferred Skills and Qualifications:

• Bachelor’s Degree (or equivalent) in Operations Management, Business Administration, or related fields
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills
• Ability to communicate in more than one language including Igbo.