Operations Manager at Rotawn Energy & Logistics Services Ltd

Key Responsibilities
Operational Management:

• Oversee the daily operations of the lounge/nightclub, ensuring that all departments (bar, kitchen, security, etc.) function effectively.
• Develop and implement operational policies and procedures to improve efficiency and customer satisfaction.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
• Monitor inventory levels and ensure proper stock management.

Staff Management:

• Recruit, train, and manage staff, including bartenders, servers, security personnel, and kitchen staff.
• Create work schedules, ensuring adequate staffing levels during peak hours.
• Conduct performance evaluations and provide feedback to staff to ensure high standards of service.
• Address any staff-related issues or conflicts promptly and professionally.

Customer Experience:

• Ensure that all guests receive high-quality service and have a positive experience.
• Address customer complaints and feedback in a timely and professional manner.
• Monitor customer satisfaction levels and implement strategies to improve the guest experience.
• Develop and oversee VIP programs and other customer loyalty initiatives.

Financial Management:

• Manage the financial aspects of the lounge/nightclub, including budgeting, forecasting, and financial reporting.
• Monitor revenue and expenses to ensure profitability.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Work with the marketing team to develop and implement promotional strategies to drive revenue.

Safety and Compliance:

• Ensure that the lounge/nightclub complies with all local, state, and federal regulations, including health and safety standards.
• Oversee security operations to ensure the safety of guests and staff.
• Implement and enforce policies related to alcohol service, ensuring compliance with legal requirements.

Event Management:

• Plan and oversee special events, including live performances, themed nights, and private parties.
• Coordinate with event planners, performers, and other stakeholders to ensure successful events.
• Monitor event budgets and profitability.

Marketing and Promotion:

• Collaborate with the marketing team to develop promotional campaigns and strategies to attract customers.
• Oversee social media presence and ensure it aligns with the brand’s image.
• Develop partnerships with local businesses and organizations to drive traffic to the lounge/nightclub.

Maintenance and Upkeep:

• Ensure that the lounge/nightclub is clean, well-maintained, and visually appealing.
• Coordinate with maintenance staff or contractors for repairs and upgrades as needed.
• Regularly inspect the premises to ensure a safe and pleasant environment for guests.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as an Operations Manager or in a similar role within the hospitality or nightlife industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong financial acumen and budget management experience.
• Knowledge of health, safety, and liquor laws and regulations.
• Proficiency in using POS systems and other relevant software.