Program / Relationship Officer at Debscom Technology Limited

Job Summary

• We are looking for a Program / Relationship Officer to build and preserve trusting relationships with our customers.
• Develop best practices to improve overall program performance
• Assist in budget preparation and expense management activities for programs.
• Identify and contact new program partners for business expansion.
• Plan and execute program activities in timely and accurate manner.
• Conduct program reviews and prepare reports for management.
• Prepare meeting agenda, organize meetings and distribute minutes.
• We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and partners, and build rapport with customers.
• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skill.

Responsibilities

• Building positive relationships with customers
• Assisting with generating new business
• This position is responsible for the development and implementation of strategies and workplans to ensure that program goals and objectives are met.
• Building positive relationships with customers
• Assisting with generating new business
• Oversee the coordination and administration of assigned program activities.
• Ability to gather, synthesize, analyze, and present qualitative and quantitative data.
• Ability to work independently based on agreed work plan and schedules
• Careful attention to details and schedules
• Proffers new innovations and ideas for the implementation of all existing programs and introduction of new innovative programs/projects.
• Ensure that all implemented activities are in line and relevant to the mission and vision of the organization.
• Prepare meeting agenda, organize meetings and distribute minutes
• Prepare programs reports for management, partners, and funders.
• Design programmes with high impact that will attract grants from development partners/multilateral organisations and from local partners as well.
• Write training and programmes concept notes and make presentations at different fora.
• Plan trainings, courses and workshop programmes from start to completion involving deadlines, milestones, and processes.
• Demonstrate and apply Strong Marketing skills leading to membership recruitment and programmes and training participation to surpass targets.

Requirements and Skills

• HND / B.Sc / BA in relevant field
• At least 3 years’ experience in the advertised field
• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Ability to operate a computer, Microsoft packages, and social media.

Salary
N50,000 Monthly.