Senior Coordinator, Learning and Development at EHA Clinics

Purpose of the position 

• The Learning & Development Coordinator provides the direction to all training and professional development activities conducted under the EHA Clinics’ Lab Academy.
• The Senior Coordinator will also lead the learning and development function of the continuous improvement office with the aim of identifying skill gaps among internal/external clients and creating plans to bridge these gaps so that organization objectives are met. 

What you’ll do 

• Draft, Monitor and Implement SOPs that run the Academy program at EHA Clinics.
• Develop, Implement, and Evaluate training programs for use throughout the organization.
• Prepare Annual training calendars/plans and maintain the updated curriculum database and training needs.
• Responsible for Organizing monthly webinar, short term training (on-site,online or hybrid), paid or unpaid internship as aligned with the EHA Clinics’ Academy program.
• Oversee the coordination of the development and preparation of teaching and visual aids,training and reference materials, certifications, onboarding of guest speakers , appropriate to specific program objectives.
• Responsible for organizing internal and external CPD license/training programs for clients.
• Oversee the promptness, professionalism, and timeliness with which inquiries, complaints, and feedback regarding training requirements are resolved for both internal and external clients.
• Analyze training successes to fulfill internal/external client needs, allowing the EHA Clinics’ Academy to reach its strategy goals and achieve results.
• Collaborate with department stakeholders in the development of contents/materials.
• Introduce new ideas for innovation and expansion of learning and development services.
• Solicit new customers and partners in order to grow business.
• Collaborate with the procurement team to approve proformas, quotes, and information from vendors.
• Analyze sales data, identify trends, measures to optimize sales and enhance revenue generation.
• Prepare monthly sales reports, market trends, and competitor analysis. 
• Implement effective monitoring mechanisms to track and evaluate monthly and annual sales performance against targets.
• Develop clear and measurable OKRs that align with the Academy’s goals and objectives.
• Measure success rate by collating feedback on completed training to evaluate and measure results and make improvements where required.
• Other duties as assigned from time to time.

Requirements

• A minimum Bachelor of Science in a medical-related degree from an accredited university.
• Additional experience with learning and development is a must.
• Additional training and experience in the use of e-learning tools is desirable
• Excellent communication and presentation skills