Service Monitoring Officer at Kuda Bank

Responsibilities

• Identify critical services for monitoring.
• Ensure that all business agreed critical services are maintained on the monitoring dashboards.
• Provide 24/7 service monitoring.
• Capacity performance monitoring & reporting.
• Deployment and support of the tools in use to monitor systems and applications.
• Provide timely and continuous reports on the status of all technology services.
• Escalate identified issues to the proper personnel and follow through on the resolution of such issues.
• Provide some first level troubleshooting/support for identified incidents.
• Escalate unresolved service failures within agreed timelines.
• Manage Kuda’s status page and communication with her users.
• Run daily maintenance checks, DB queries, upgrade agents to the latest versions and verify-update configuration when needed.
• Work closely with Technology support & IT Support (IS Admin) teams to ensure proper support is provided to their customers.
• Perform other related tasks as may be required from time to time.

Requirements

• Basic understanding of Banking Operations, Business services, Technology services and interoperability of the systems (optional); SQL Scripting knowledge.
• First Degree (Computer Science/Engineering); ITIL Foundation (optional).
• Understanding of MS Suites

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option