Social Media and Community Manager (Advertising Agency) at iRecruiters Africa Limited

• The Company is seeking to hire a talented and result-driven Social-Media and Community Manager who will be responsible for building the client’s brand online presence and fosters stronger relationships between the brand and the public.

Key Responsibilities:

• Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum and blog.
• Supervise all aspects of social media interaction for all projects managed by the client and also between customers and the company, and ensure a positive customer service experience.
• Drive revenue generation by sourcing new business from digital marketing projects.
• Ensure brand consistency in copy through tone, voice and terminology.
• Keep up to date with the latest social media trends and emerging social media platforms in the industry
• Oversee the creating and implementation of the monthly editorial calendar.
• Respond to customers in a timely manner.
• Collaborate in developing, implementing and managing social media strategy.
• Developing and monitoring campaign budgets.
• Manage and oversee social media content, ensuring they are in line with the brand’s voice and tone.
• Stay up to date with the latest social media technologies and tools.
• Collaborate with Art Directors to create informative, engaging & appealing content.
• Timely posting of original and curated contents.
• Engaging with our audience via posts, replies and DM responses.
• Coordinate and provide supervisory functions of the client’s social media team.
• Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
• Analyzing data from social media channels to measure the impact of campaigns and adjust future efforts accordingly.
• Mentor other social media managers to help them grow.
• Any other tasks assigned by the Strategy Director.

Key Performance Indicators:

• % Implementation of Social Media Plan
• Revenue generated from digital marketing projects sourced or grown
• % Reach
• Number of impressions
• % Growth of Company’s followership; traffic on all social media handles
• Lead conversion rate from media campaigns

Requirements

• B.Sc. in Advertising, Marketing, Communication Science or its equivalent.
• 5 years of full-time experience in social media and community management.
• Copywriting skills; You must be able to create messages that are quickly understood by your brand’s audience and promote a positive sentiment for the brand
• Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• SEO Knowledge
• Digital campaign performance monitoring and measurement
• Ability to multitask effectively
• Excellent analytical skills
• Marketing professional certificate
• Decision-making Skills
• Interpersonal Skills
• Organizational Skills