User Operations at ByteDance

Responsibilities

• Responsible for the feedback operation, dealing with user feedback on a daily basis.
• Responsible for monitoring user feedback, spot any abnormal feedback amount changes in time.
• Able to identify bugs and advice, and can forward to corresponding team to follow up the feedback.
• Responsible for the establishment and operation of user groups.
• Responsible for the operation and execution of LC group, responsible for the release of community content, the creation of community atmosphere, and the creation of a highly sticky community.
• Continuously mine user requests, and improve the active level and viscosity of users through continuous operation.
• Dig deep into user requests, maintain cybertribe engagement, interact with users and keep in touch, do text editing, and create topics of interest.
• Maintain close communication with community members, regularly organise and summarise operational experience, and promote processes and standards for content, activities, and products.

Qualifications

• Strong learning ability.
• Strong service awareness and patience.
• Active thinking, good understanding ability and team spirit.
• Relevant work experience in online operations and industry experience are preferred.