Wintel Client Support Officer at Stanbic IBTC

Job ID: 61267
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second-level support on users’ workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
• Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also, ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
• Provide high-level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
• Uptime of SCCM servers and patching of all laptops and Desktops

Key Responsibilities

• Improve customer experience
• Develop a cost containment culture
• Establish a control framework that guarantees visibility and reliability of our franchise
• Implement efficient and timely projects and changes to support key business objectives

Qualifications and Experience

• First Degree in Computer Science or IT related course
• IT Professional certification/qualification would be an added advantage
• Minimum of 4 years post qualification experience in a similar or related position