Administrative Associate at Devien Consult

Job Description

• As an Administrative Associate, Office of the CEO, your significant contribution to our Business Group and directly to the CEO, will be to provide administration, support, project management, reporting, and productivity to the CEO.
• Your role is sensitive because it directly impacts the professional life of the CEO across her different functional expressions including:
  • Business (The Firm, Compering, Corporate Training, Consulting etc.),
  • Ministry ( Itinerary Preaching Assignments)

Responsibilities
Functional Support (Business):

• Act in the confidence and best interest of the CEO, as an Administrative Associate and Personal Project Assistant.
• Serve as the primary point of contact for internal and external constituencies on all matters about the CEO, regarding inquiries, requests, invitations, etc. made to the Office by email or letters.
• Always prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Excellently follow and execute the standard process for invitation management for the CEO (both in official and ministry contexts), ensuring prompt response, orderly calendarization, brand assets transfer as well as effective communication and follow-up with all parties involved.
• Handle billings and invoices for work done (corporate training, compering, consulting work, etc.) by the CEO for clients (individuals and organizations).
• Provide sophisticated calendar management for the CEO, including prioritizing urgent inquiries and requests while troubleshooting any time conflicts; make judgments and recommendations to ensure the smooth running of her engagements.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead, including:
  • Assisting with special projects;
  • Designing, researching, and producing documents, reports, and presentations;
  • Collecting and preparing information for meetings with staff and outside parties;
  • Composing and preparing correspondence;
  • Maintaining contact lists and databases;
  • Making travel arrangements; and completing expense reports
  • Working on media-related projects that elevate the CEO’s brand
• Work closely with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO updated. Anticipate the CEO’s needs in advance of meetings, conferences, etc.
• Complete projects assigned by the CEO by working with appropriate team member(s), including Senior Leadership, on behalf of the CEO.
• Research and share with the CEO relevant thought-leadership opportunities, events, grants, educational programs, press access, etc. that would be beneficial to her work and status
• Attend corporate events with the CEO, based on her request, and where appropriate take notes, document commitments and agreements to remind her of, as well as follow up to ensure goal accomplishment.
• Manage CEO’s ticket bookings, travel itinerary, accommodation, etc. when on local or international travels for both personal and official purposes.
• Take minutes of meetings and documentation of key information provided during Team Meetings, Strategy Sessions, etc.
• Take calls, manage responses, etc. on behalf of the CEO through a dedicated phone.

 Functional Support (Ministry):

• Liaise with the Director of Ministry Support as appropriate to share ministry event details, and provide key information at your disposal to facilitate ease of service for the Ministry.
• Attend all Ministry Events with the CEO, and provide logistic support to aid effective ministration setup.
• Other Duties
• In the course of your duties, you’d work closely with the CEO to achieve set goals. However, you would report directly to the General Manager. Your ideas are welcome and we want to count on you to be proactive, take initiative, and accomplish all tasks with excellence.

Requirements

• Has to be a Believer of the Christian Faith, and happy to partner with / participate in ministry activities and events.
• Be social media savvy, with decent canva design skills
• Be mature and very confident to speak to, represent the CEO’s interests and engage with high net-worth individuals
• A Female and resides in Lagos
• Have a previous experience working with a visionary leader OR demonstrate high natural abilities for organisation, initiative, time mastery, personal effectiveness and schedule management.

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Job Description

• As a Coaching Administrator within the Firm, you support the drive to build a strong brand as Africa’s leading transformational coaching firm.
• The Coaching Administrator is primarily responsible for ensuring the effective deployment of the Coaching framework to achieve the Business unit’s objectives and expected client's transformation.
• In your role, you serve as the Brand Ambassador of the Company’s Coaching Council and a key contact of the business; hence you must become vast in knowledge and operations of the Coaching Council.

Job Responsibilities
Below is a brief of key duties, including but not limited to the following:

• Overseeing and coordinating the activities of the Certified Coaches and our Network of Support Coaches to ensure excellent service delivery to the ICC Coaching Council and the Community, in alignment with the Business unit’s goals and set performance indicators. 

Your Key Responsibilities includes but not limited to the following: 
Coaching and Program Management:

• Coaching Coordination: Oversee the scheduling and facilitation of Coaching sessions and calls, as well as activities within the Communities. Ensuring optimal support for the Support Coaches and the Certified Coaches.
•  Program Implementation: Manage the execution of the ICC Coaching Council framework in all of its Pillars to ensure optimal operation of the council for the coaches and the clients. Streamline processes and optimize workflows to enhance overall efficiency.
• Data Analysis: Collect and analyze data from Coaches to inform the ICC Coaching Council's strategic direction and informed decision making.
• Communication: Foster effective communication between coaches and the council, addressing inquiries and escalating issues as needed.
• Content Management: Research, recommend and provide supporting resources required by clients to Coaches in order to drive easy execution of goals based on their specific initiatives and ongoing Coaching discussions. 

Administrative Support and Branding:

•  Administrative Support: Provide essential administrative support to the Coaches and clients including task management, reminders, and report generation. Act as the contact person for all clients regarding enquiries on Coaching schedule,  payment and payment reminders, appointments and other correspondence. 
• Serve as a liaison between coaches and other ICC teams, ensuring smooth collaboration and issue resolution.
•  Brand Management: Develop and maintain consistent branding for our marketing and publicity efforts including keeping an eye on the website for key updates, partnering with the Social Media Team to create posts and content for the Coaching Council, while ensuring adherence to ICC guidelines.

Performance Management and Development:

•  Performance Evaluation: Track and evaluate the Coaches performance metrics, providing regular reports to the Management. 
•  Coach Development: Develop and implement training programs to  enhance coach performance and facilitate team-building activities.
•  Talent Management: Collaborate with the Senior Leaders on Key training opportunities to prepare potential coaches through the requirements needed to become certified. Work closely with the team to recruit, onboard and evaluate Coaches.

 Other Duties:

• In the course of your work, you will report directly to the designated supervisor and collaborate closely to achieve the goals of our Firm.
• We encourage proactive ideas, initiative, and excellence in task accomplishment. Your responsibility and loyalty as a staff member are essential.
• You are required to take initiative and produce results on any assigned tasks.  
• You will be prepared to serve the Firm anywhere within & outside Nigeria and in whatever capacity the Firm deems appropriate from time to time.

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Job Summary

• As a Lead Coach's Coaching Administrator within the Firm, you support the drive to build a strong brand as Africa’s leading transformational coaching firm.
• As a Lead Coach’s Coaching Administrator, you will be a key support to the Lead Coach, providing both administrative and coaching assistance to her clients within the Firm, This includes managing Activation Sessions, High-Tier One-on-One Coaching, and Group Consulting Clinics.

Responsibilities
Client Support:

• To offer Coaching Support to clients which entails working with an Execution Blueprint that guides clients through specific key tasks that move them to their coaching outcomes, reminders of their assignments, or any submissions due to the Lead Coach, their next appointments, etc. Also, to support them in any other way that improves their goal-achievement rates.
• To research and provide supporting resources to clients, in order to drive easy execution of goals based on their specific projects and initiatives; and ongoing coaching discussions with the Lead Coach.
• Act as the key contact person for all clients regarding enquiries on coaching schedules, templates, resources, payments and payment reminders, appointments, and any other correspondence.
• To create a weekly check-in system for every client, using their most preferred communication i.e email, WhatsApp, phone calls, or text; confirming work done based on specific tasks assigned by the Lead Coach, as well as reporting on each client in a Client Check-In Report, created on Google Sheets.
• Serve as the primary point of contact for client inquiries, including scheduling, payments, and general correspondence.
• To hold accountability coaching calls once to twice a month (based on the client’s availability and interest)with the client, offering clarity, brainstorming ideas together, and helping them create solutions that work.
• Prepare and submit detailed monthly progress reports to the Lead Coach, outlining client achievements and goals.
• To research relevant articles, videos, materials, and templates as might be required by the Lead Coach to aid a coaching process.

  Administrative Support:

• Manage administrative tasks related to coaching sessions, including scheduling, resource allocation, and recordkeeping.
• To support marketing efforts for all of Lead Coach’s coaching and consulting offers, based on her availability to run these sessions and rely on provided media assets per time
• To provide monthly progress reports to the Lead Coach about each client along with their individual coaching expectations.

Reporting and Collaboration:

• Report directly to the Lead Coach and collaborate closely to achieve program objectives.
• Proactively contribute ideas and demonstrate a strong commitment to delivering exceptional results.
• You will be prepared to serve the Firm anywhere within & outside Nigeria and in whatever capacity the Firm deems appropriate from time to time.  
• Your role is crucial in ensuring the success of our clients and the overall effectiveness of the firm.

Other Duties:

• In the course of your work, you will report directly to the designated supervisor and collaborate closely to achieve the goals of our Firm.
• We encourage proactive ideas, initiative, and excellence in task accomplishment. Your responsibility and loyalty as a staff member are essential.
• You are required to take initiative and produce results on any assigned tasks.

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Job Description

• As a Customer Experience Management Intern with the Firm, you are responsible for supporting the drive to build a strong brand as Africa’s leading transformational coaching firm.
• The Customer Experience Management Intern reports directly to the Customer Experience Management Associate and serves to actualize customer happiness by prompt resolution of queries, customer experience strategies, and goals of the Company, as a global tech-driven business providing personal transformation experiences for thousands of clients around the world.

Job Responsibilities
Your broad roles are as follows: 

• Resolving member queries through email conversations. 
• Providing step-by-step guidance to members on how to enroll in our online platform 
• Creating Frequently Asked Questions Standard Document, responding to Frequently Asked Questions, and using a customer experience script to provide excellent responses. 
• Collation of member’s videos and written testimonials. 
• Escalate difficult situations which are beyond your ability to handle, to the Customer Experience Associate and ensure follow through. 
• Work with the CEA in collating weekly CRM reports including your report. 
• You’d also provide follow-through by liaising with other team members to ensure that all requests or inquiries are conclusive. 
• You would engage in member checkup phone calls to ensure members settle in nicely into the community. 
• You would periodically reach out to the Inner Circle members to determine any pain points, ensure engagement, and confirm value during their time in the Program. 
• We value teamwork; you will be required to work with other team members to resolve issues, deliver exceptional service, and partner to grow the company. 
• Your role will present opportunities for marketing coaching products and services to prospective customers and creatively engaging customers when they make inquiries. 
• You will be required to inform customers of current deals or promotions when they make inquiries. 
• Research on, explore, and report on possible technologies to drive better customer experience management.

MasterMind Community Engagement:
In your role, you would be required to ensure customer satisfaction by assisting the MasterMind Community Engagement Associate in carrying out the following duties:

• Responding to member queries in the MasterMind Community. 
• Providing step-by-step guidance to members on how to navigate the MasterMind Community. 
• Creating Frequently Asked Questions Standard Document, responding to Frequently Asked Questions. 
• Provide reminders to MasterMind members about reviews, courses, etc. 
• Coordinate and drive engagement in the MasterMind Community during reviews and posts. 
• You would also drive discussions around courses and modules on the Learning Platform Community. 
• Provide administrative support to the MasterMind Community Engagement Associate. 

Other Duties:

• In the course of your work, you’d report to your Team Leads directly.
• You are required to take initiative and produce results on any assigned tasks.
• Your responsibility and loyalty are required as staff of the company.
• You will be prepared to serve the Firm anywhere within & outside Nigeria and in whatever capacity the Firm deems appropriate from time to time.

Requirements

• Candidates should possess a Bachelor's Degree.