Job Openings at Reliance HMO

We are seeking a motivated and customer-focused Consumer Business Associate to join our team. The ideal candidate will be responsible for building and maintaining relationships with our clients, ensuring customer satisfaction, and driving business growth. This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional service. 

Requirements

• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions. 
• Manage client accounts, ensuring high levels of customer satisfaction and retention. 
• Conduct regular follow-ups with clients to assess their satisfaction and address any issues or concerns. 
• Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention. 
• Analyze customer feedback and provide insights to improve products and services. 
• Prepare and deliver presentations to clients, highlighting the benefits of our products and services. 
• Stay updated on industry trends and competitor activities to identify new business opportunities. 
• Assist in developing and implementing customer service policies and procedures. 
• Handle customer inquiries, complaints, and feedback professionally and in a timely manner. 
• Achieve sales targets and contribute to the overall growth of the business.

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We are currently seeking a dynamic and experienced business leader to lead our direct-to-consumer offerings as Head of Consumer Business. In this pivotal role, you will drive our direct-to-consumer healthcare plans for our global customer base, charting a course for market success, generating leads, ensuring competitiveness, and achieving ambitious sales targets. To be successful at this role, you should be an inspired self-starter and able to drive sales growth. 

As Head of the Consumer Business, you will be required to: 

• Develop a compelling vision and strategy for our retail products, informed by in-depth market search, user needs, and competitive analysis. 
• Define and align meaningful objectives and key results (OKRs), owning the consumer business' P&L and driving towards profitability. 
• Identify and capitalize on new revenue opportunities to expand our retail business and drive sustainable growth. 
• Build and lead a high-performing team to executive the B2C strategy, providing clear direction, mentorship, and support to achieve objectives. 
• Collaborate with senior management to develop and implement business development strategies aligned with company goals and objectives. 
• Be the expert in knowing who your customer is, ensuring our products effectively address their challenges and enhance their experience. 
• Take ultimate responsibility for refining and optimizing our product offerings to ensure they resonate with the market and deliver tangible value. 

Requirements

• Experience in product marketing or consumer-oriented product management is a must. 
• Experience working in healthcare is a plus, not a must. 
• Knowledge of how to use market research to inform strategic initiatives, ensuring decisions are grounded in data and aligned with organizational objectives. 
• Owned and managed P&L, demonstrating strong accountability in driving business performance. 
• Proficiency in using data to inform decision-making, prioritize initiatives, and estimate the impact of new strategies. 
• Ability to adapt quickly to new technologies. 
• Strong analytical skills, attention to detail, and a passion for solving real problems. 
• Excellent verbal and written communication skills, with the ability to clearly articulate complex strategies to diverse audiences. 
• A genuine passion for our mission and a commitment to fostering an empathetic, supportive team culture.