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Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turnin...
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ABOUT THE ROLE
Reporting to the Business Development Manager, the Senior Key Account Manager will be responsible for building and maintaining relationships with the Company’s key clients, to grow the Company’s business and revenue while ensuring that the clients’ needs are met.
RESPONSIBILITIES AND TASKS
- Building key account relationships to on-board new deals/projects and manage existing business for high performance; this includes serving as the primary Account Manager and point person for a portfolio of clients.
- Collaborating with the Business Development Manager and other Account Managers to achieve team goals, and representing the department as needed in line with Company policies
- Ensuring clients and partners have 24/7 access to a Company Account Manager
- Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume merchant acquiring
- Providing leadership and supervision to the Account Managers and other members of the department and representing the Company as needed in line with the Company policies
- Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents
- Providing inputs to management for developing capabilities in new areas of strategic value
- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors and industry
- Communicating with cohorts in client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with clients
- Understanding client needs and assisting in the development of project solutions that satisfy the requirements and provide new opportunities for the Company
- Developing and maintaining client and project target list
- Identifying opportunities for improvement and proposing new tools and processes
- Carrying out risk identification, profit potential and analysis for each business target
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders
KNOWLEDGE AND SKILL REQUIREMENTS
- Minimum of 5 years’ experience in a Business Development or Sales function
- Exceptional attention to detail
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision
- Well-organized, with ability to prioritize and manage multiple projects simultaneously
- Good market/customer awareness and networking skills
- Strong proficiency in use of business email and Microsoft Word, Excel, and PowerPoint
- Experienced in development of business processes, models, and plans, including basic financial analysis
- Excellent written and oral communication skills
- Adaptability, ability to work in a team environment
- Confidentiality and the highest ethical standards must be maintained in all activities
- Strong negotiation and leadership skills
- The Senior Account Manager will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company
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ABOUT THE ROLE
The Client Service Manager (CSM) will support the post-sales client lifecycle as it relates to client adoption, optimization and expansion. The CSM must have a strong understanding of our clients’ business objectives and the ability to use available data to identify and articulate how our solution supports achieve the clients’ strategic business goals. The CSM is responsible for understanding the ‘health’ of our clients, ensuring loyalty, retention and optimization. The CSM uses available data to analyze and forecast future products /services.
RESPONSIBILITIES AND TASKS
- Continuously review processes, policies, systems, and behavior across all touch points with partners to ensure optimal clients satisfaction and identify areas for process improvement.
- Use client experience data, feedback and insight reports to monitor contact ratio, Customer Satisfaction and Net Promoter Score in order to provide continual visibility back to the business of the client experience.
- Using available data, establish and develop a retention framework and roadmap with both reactive and proactive strategies on increasing spend on the Paga platform.
- Ensuring that clients and partners have 24/7 access to Paga.
- Ensuring prompt and efficient resolution of all enquiries and complaints logged by clients.
- Ensuring communication of customer needs and expectations between the Company and the client and between units in the Company.
- Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues.
- Ensuring timely and regular collection of client feedback.
- Fostering and developing positive customer relationships which result in increased and repeat business.
- Understanding customer needs and assisting in the development of project solutions that satisfy those requirements and provide new opportunities for the Company.
- Interacting with Managers in Client and potential client organizations, professionally and socially, to maintain and grow relationships with Clients and potential clients
- Monitor and report of key trends with respect to new business, retention and increase in activity on platform.
- Coordinate cross-functions as part of a collective effort with Sales & Distribution, and Biz Dev to drive retention.
- Establish and develop a strategy and roadmap for client loyalty and improved client experience.
- Implement a separate strategy for the high value segment.
- Build and develop a complete points-based loyalty program.
- Monitor competition offerings with respect to retention solutions, processes and loyalty programs.
- Perform any other related tasks as assigned or needed.
KNOWLEDGE AND SKILL REQUIREMENTS
- Minimum of 5 years’ experience in a Client service function.
- Product engineering background.
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision.
- Well-organized, with ability to prioritize and manage multiple projects simultaneously.
- Build a proactive approach to client matters
- Strong proficiency in use of business email and Microsoft Word, Excel, and PowerPoint.
- Experienced in development of business processes, models, and plans.
- Excellent written and oral communication skills.
- Ability to exhibit emotional intelligence.
- Confidentiality and the highest ethical standards must be maintained in all activities.
- Strong negotiation and leadership skills.
- Have an acumen and tact of handling C-Suite discussions.
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ABOUT THE ROLE
Reporting to the Partnership Lead, PaaS, the technical account manager will be primarily responsible for managing partners on the sales pipeline, acquiring new partners and optimizing relationships with existing partners. TAM will directly manage relationships with key partners, to grow the developer solution business and to ensure that clients’ needs are met.
RESPONSIBILITIES AND TASKS
Management of Developer Solution Sales Pipeline
- Increasing acquisition and activation by winning new business.
- Build strong customer relationships, especially with key customer stakeholders and sponsors.
- Providing technical support to customers before and after-activation.
- Training customers to use Paga developer solution products.
- Answering product-related queries in a timely manner.
- Providing reports to developers and stakeholders on product performance.
- Developing ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond.
- Providing and communicating Developer solution product status updates to the team and stakeholders.
- Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues.
- Ensuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.
SKILLS & QUALIFICATIONS
Job-specific Skills and Requirements
- Strong people management, technical and sales skills
- Exceptional attention to detail
- Excellent written and oral communication/presentation skills
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision
- Well-organized, with ability to prioritize and manage multiple projects simultaneously
- Experienced in development of business processes, models and plans, including basic financial analysis in Excel
- Exceptional market/customer awareness and networking skills – including proven track record of managing relationships with major operators in Nigeria
- Good commercial sense to be manage contractual and financial conditions in contracts and tenders
- Confidentiality and the highest ethical standards must be maintained in all activities
- Willingness/ability to travel within and outside Nigeria on business
- The TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company
Minimum Qualifications
- Bachelor’s degree computer science or engineering or related fields
- Knowledge of Product Engineering
- Minimum of 3 years’ experience in a Business Development or Sales function, including international experience or dealing with global clients
- Experience in technical support and sales
- Hands-on skill with API testing tools
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ABOUT THE ROLE
The Senior Sales Executive (SSE) will be primarily responsible for acquiring new clients for Paga PaaS products and take ownership of PaaS sales pipeline. SSE will be a subject matter expert in Paga developer products, the ideal candidate will be responsible for identifying growth opportunities and assisting clients in discovering specific-needs. SSE will be expected to work closely with the account management and business support team to follow up and nurture leads through effective communication with prospects, understanding their needs, and ensuring smooth sales and post sales experience. The candidate should have experience in carrying a sales target, close sales and meet targets.
RESPONSIBILITIES AND TASKS
- Responsible for client acquiring target e.g. Number of new clients, deals closed, revenue and transaction volume
- Generate quality leads and get them across sales pipeline
- Understanding clients’ needs and identifying sales opportunities based on similar client profiles
- Continuously update and maintain sales pipeline report
- Maintain relationships with new and existing clients to ensure continuous growth and sales targets are achieved.
- Ensure that client satisfaction levels are high & such that referrals are generated given good services.
- Conducting market research to identify selling possibilities and evaluate client needs
- Setting up meetings with potential clients and listening to their wishes and concerns.
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
KNOWLEDGE AND SKILL REQUIREMENTS
- Minimum of 4 years of working experience in Merchant Acquiring
- Sales experience in Fintech/Telecom/Banking/SAS would be an advantage.
- Have an acumen and tact of handling C-Suite discussions
- Have experience in selling technical products, comfortable discussing system integration via API, SDK, widget among others.
- Strong negotiation and leadership skills
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision
- Proactive to client matters
- Excellent written and oral communication skills
- Ability to exhibit emotional intelligence
- Confidentiality and the highest ethical standards must be maintained in all activities
Method of Application
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