Jobs at TipTopGo

Job Position

• Online hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.
• Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel management software.

Duties and Responsibilities

• Assisting hotel owners/managers, and their customers with emergency problems or unexpected situations related to online booking.
• Ensuring customer issues are resolved in a timely manner.
• Developing and maintaining customer relationships with hotel owners/managers, and their customers.
• Providing overall great customer experience.
• Upselling of our different solutions to hotel owners/managers over the phone.

Requirements and qualifications

• Minimum of a HND Diploma.
• Minimum of 3 years of experience in customer service, sales or marketing, or receptionist.
• Proficiency in MS Office, email, and social media apps.
• Excellent verbal and written communication skills.
• Ability to work well both in a team environment and independently.

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Job Description

• Are you ready for a career where you can make a real impact while meeting business executives?
• We are looking for proactive, motivated, and coachable individuals who are interested in getting their foot in the door of the software and hospitality industry.
• As a Sales Representative, you will be the first point of contact with potential clients through prospecting and creating sales opportunities.
• To be successful in this position, you must be outgoing and a go-getter who is driven to exceed goals and must be driven for future success in all areas of life. We have found that the right salesperson is one who desires unlimited earning opportunities.

Responsibilities

• Generate leads and follow up with prospects through our tools, technologies, and lists.
• Conduct product demonstrations live-in-person and online.
• Arrange and coordinate meetings with clients and company senior executives.
• Update client databases and maintain a personal log of your contacts.
• Hit minimum weekly, monthly, annual productivity and sales goals.

Requirements

Who are we looking for?

• You're self-motivated, persuasive, and results oriented.
• Computer savvy and capable of learning other computer applications.
• Exceptional verbal and written communication skills.
• Flexible scheduling, including evenings and weekends.

Experience:

• Prior sales, marketing, or customer service experiences:

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability