Customer Service Associate at TipTopGo

Job Position

• Online hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.
• Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel management software.

Duties and Responsibilities

• Assisting hotel owners/managers, and their customers with emergency problems or unexpected situations related to online booking.
• Ensuring customer issues are resolved in a timely manner.
• Developing and maintaining customer relationships with hotel owners/managers, and their customers.
• Providing overall great customer experience.
• Upselling of our different solutions to hotel owners/managers over the phone.

Requirements and qualifications

• Minimum of a HND Diploma.
• Minimum of 3 years of experience in customer service, sales or marketing, or receptionist.
• Proficiency in MS Office, email, and social media apps.
• Excellent verbal and written communication skills.
• Ability to work well both in a team environment and independently.