Jobs at Fastest Cakes Limited

Job Description

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Bachelor's Degree in a related field
• Must have completed National Youth Service Corporation (NYSC)
• Must be at least 2 years post-NYSC
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Must be willing and able to work with the company for a long period of time
• Must live around Ikeja and its environs.
• Working Days: 23 days a month.

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Job Description

• We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original texts and video content, managing posts, and responding to social media followers.

Responsibilities

• Designing and implementing social media strategies to align with business goals
• Generating, editing, publishing, and sharing engaging content daily (e.g. original text, photos, videos, and news)
• Collaborating with other teams (for example Customer service, production, and logistics teams to ensure excellent brand images are portrayed.
• Communicating with followers, responding to queries in a timely manner, and monitoring customer’s reviews.
• Overseeing all social media accounts on various platforms
• Performing research on current trends and audience preferences
• Suggesting and implementing new features to build brand awareness
• Overseeing our company’s interactions with the public by implementing social media platforms’ content strategies.
• Handling social media presence ensuring high levels of web traffic and customer engagement.
• Setting specific, smart objectives and targets
• Staying up-to-date with current technologies utilized by our target audience in the digital space.

Requirements

• Minimum of Bachelor's Degree in any related field
• Must have completed National Youth Service Corps(NYSC)
• Must be at least 2 years post-NYSC
• Proven work experience as a Social media manager
• Must be willing to work onsite ie at our physical office
• Must have extensive knowledge of Facebook, Instagram, Twitter, Tiktok, and other social media platforms
• Must be able to excellently utilize social media ads, PPC, buffer, canva, and other digital tools
• Must be able to neatly edit videos and use Instagram reels extensively
• Hands-on experience in content planning and strategy.
• Excellent copywriting skills
• Ability to deliver creative content (text, image, and video) and craft catchy write-ups
• Analytical and multitasking skills
• Must be able to work on some Sundays and holidays.
• Should be willing to work with the company long term.
• Working Days: 23 days a month.
• Must live around Ikeja and its environs.

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Job Description

• We are seeking an experienced Head, Human Resources and Administration with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned to overall business objectives.

Responsibilities

• Developing and implementing human resources policies.
• Identifying staffing needs and reviewing job descriptions.
• Conducting recruiting exercises and negotiating employment agreements.
• Ensuring compliance with rules and regulations.
• Overseeing onboarding activities
• Developing staff schedules, ensuring proper coverage of all branches
• Overseeing staff performance
• Implementing HR strategies that support business objectives
• Motivating and supporting current staff.
• Ensuring staff records are appropriately maintained.
• Handling employee grievances and disputes
• Supervising company personnel and managing staff wellness
• Designing and directing training programs.
• Supporting the companies’ strategic objectives.
• Handling employee benefits and supporting employee developments

Requirements

• Minimum of a Master’s Degree
• Minimum of five years relevant experience
• Must have a Professional HR qualification from a recognized body such as CIPM
• Must be able to write excellently well
• Must possess strong interpersonal, communication, and leadership skills
• Must demonstrate strong proficiency in Microsoft Excel
• Should be willing to work with the company long term.
• Should be able to work on some weekends and public holidays
• Working Days: 23 days a month.

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Responsibilities

• Defining and implementing corporate sales strategy, establishing marketing goals, monitoring business results/metrics, and adapting sales strategies and tactics accordingly.
• Executing strategic corporate plans to achieve sales targets.
• Creating and communicating sales goals and monitoring the progress of those goals.
• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
• Stay well-connected with customers to ensure their feedbacks are incorporated into the product enhancement cycle.
• Supervising customer service team to ensure they handle customers well.
• Supervise the activities of the corporate sales team, and ensure the sales team complies with company policies, procedures, and business ethics codes.
• Finding and attracting new profitable corporate business.
• Researching new clients to add to our portfolio.
• Proactively seek out new business opportunities in the region and work towards achieving agreed new business targets.
• Paying courtesy visits to targeted potential clients.
• Marketing our products and services to corporate clients.
• Monitoring and improving our conversion rates.
• Training newly recruited customer service staff.
• Preparing daily sales summaries.
• Preparing monthly sales forecasts, reports and suggest improvements.

Requirements

• Master's Degree in relevant field.
• A minimum of 5 years of proven experience in a sales/customer service position.
• Proficiency in Microsoft Excel and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Must be able to speak and write good English.
• Proven ability to drive the sales process from start to finish.
• Proven ability to articulate the distinct aspects of services and products.
• Working Days: 23 days a month.
• Should be willing to work with us long term.
• Should be able to work on some Sundays and public holidays.
• Must live around Ikeja or its environment.

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Job Summary

• We are looking for an organized and creative Videographer / Photographer to work with our creative team to plan, film, and edit video content according to client briefs.

Job Responsibilities

• Designing, setting up and operating production equipment, including audio and lighting equipment.
• Taking pictures and recording catchy videos at the location.
• Planning shoots and creative content for social media.
• Appropriately editing footage for posting on various social media platforms.
• Coordinating individuals to shoot content and derive the results needed.
• Ensure that equipment are in good working conditions.

Job Requirements

• Minimum of Bachelor's Degree.
• Must be able to demonstrate at least 2 years of experience.
• Must be an excellent photographer.
• Proficiency in editing videos.
• Excellent computer literacy.
• Excellent interpersonal skills.
• Fitness and stamina to work.
• Proficiency with camera equipment.
• Must be willing to work onsite i.e at our physical office.
• Must be able to work on some Sundays and holidays.
• Should be willing to work with the company long term.
• Working Days: 23 days a month.

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Job Summary

• We are seeking a new graphic designer to join our team. You will be designing a wide variety of graphic materials using digital tools.
• To be successful in this position, you will be a self-starter, capable of delivering brilliant creative ideas, and showing a wide range of creativity.

Job Description

• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with external vendors for example printing agencies, web designers, and marketers as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with the management about layout and design to help better the company.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
• Suggesting improvements to existing graphic content when necessary.

Job Requirements

• Bachelor’s Degree in Graphic Design or related field.
• 2 - 5 years work experience.
• Solid Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, eg. Canva, Photoshop, etc.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.
• Must be willing to work onsite ie at our physical office
• Must be able to work on some Sundays and holidays.
• Should be willing to work with the company long term.
• Working Days: 23 days a month.