Customer Service Officer at Fastest Cakes

Job Description

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Bachelor's Degree in a related field
• Must have completed National Youth Service Corporation (NYSC)
• Must be at least 2 years post-NYSC
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Must be willing and able to work with the company for a long period of time
• Must live around Ikeja and its environs.
• Working Days: 23 days a month.