More Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

• As a team leader, you will lead, mentor, and train the customer success team, while collaborating with internal stakeholders to uphold the highest standards of customer service and exceed customer expectations.
• The Customer Success Team Leader is responsible for fostering strong customer relationships and ensuring optimal utilization of Moniepoint's products or services to maximize customer ROI. This role requires in-depth knowledge of our offerings to effectively educate and support customers, coupled with excellent communication skills to engage with individuals of varying technical backgrounds.

Job responsibilities:

Team Leadership:

• Manage and supervise a team of customer support agents, providing guidance, coaching, and support to ensure exceptional performance and customer satisfaction.
• Foster a positive team environment and encourage continuous improvement.

Operational Management:

• Oversee the day-to-day operations of the customer support team, ensuring adherence to service level agreements (SLAs).
• Manage resource allocation and workload distribution effectively.

Welfare and Team Cohesion:

• Ensure the well-being and motivation of team members.
• Promote team-building activities and strategies to enhance team cohesion and morale.

Shift Scheduling:

• Create and manage shift schedules to ensure adequate coverage across all support channels and time zones.
• Address and resolve any scheduling conflicts or issues promptly.

Training and Development:

• Implement and oversee on-the-job training programs for customer support agents.
• Ensure team members are equipped with the necessary skills and knowledge to deliver exceptional service.

Quality Assurance:

• Monitor and evaluate customer interactions to maintain high standards of service delivery.
• Implement quality assurance processes and provide regular feedback to team members.

Qualification

• Bachelor's degree in business administration, management, or a related field.
• At least 5 years of proven experience in a customer support or team leadership role, preferably within the fintech or financial services industry.
• Strong leadership and management skills, with proven ability to motivate and inspire a team to achieve goals and targets.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
• Experience managing customer support operations across multiple channels.
• Familiarity with customer support software and tools, including CRM systems and ticketing platforms.
• Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions.
• Strong organizational and problem-solving skills, with a focus on delivering results and driving continuous improvement.
• Commitment to delivering exceptional customer service and driving customer satisfaction and loyalty.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, with a keen attention to detail and the ability to prioritize effectively.

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Job Summary

• We are seeking a highly skilled and experienced Cloud Securiy Architect to join our dynamic Information Security team.
• The Cloud Security Architect will play a critical role in designing, implementing, and maintaining robust security architectures that protect the organization's IT infrastructure, data, and digital assets.
• The ideal candidate will have extensive knowledge of cybersecurity principles, experience with security frameworks, and a proactive approach to evolving security threats.
• This role requires a strong technical depth in software development and cybersecurity disciplines.

What you'll get to do

• Develop and implement security architecture strategies and solutions to safeguard the organization's IT systems.
• Design security measures for data protection, network security, identity and access management, and endpoint security.
• Create and maintain detailed security architecture documentation, including network diagrams and security policies.
• Conduct security risk assessments and vulnerability assessments to identify potential threats and weaknesses.
• Develop and enforce security policies, standards, and procedures to mitigate risks.
• Collaborate with the risk management team to ensure alignment with the overall
• Evaluate and recommend new security technologies and tools to enhance the security posture.
• Lead the implementation of security solutions, including firewalls, intrusion detection systems, encryption, and identity management systems.
• Ensure security solutions are integrated effectively with existing IT infrastructure.
• Work closely with IT and business units to align security initiatives with business objectives.
• Provide guidance and mentorship to junior security team members.
• Lead security incident response efforts and post-incident analysis.
• Stay current with the latest cybersecurity trends, threats, and technology advancements.
• Continuously evaluate and improve the security architecture and practices
• Participate in security-related training and development activities.

To succeed in this role, we think you should have

• Bachelor's degree in Computer Science, Information Security, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in cybersecurity, with at least 3 years in a security architecture role.
• Proven experience with security architecture frameworks and methodologies.
• Relevant certifications such as CISSP, CISM, CEH, or TOGAF are highly desirable.
• In-depth knowledge of security protocols, cryptography, authentication, authorization, and security best practices.
• Experience with security technologies such as firewalls, IDS/IPS, SIEM, endpoint protection, and DLP.
• Familiarity with cloud security, particularly in AWS, Azure, or GCP environments.

Advantage if you have;

• A keen eye for detail.
• Highly motivated, energetic and self-learner.
• Ability to work with little supervision and meet strict deadlines.
• Results-oriented, setting high standards, and intent on making things happen.
• Takes the initiative within given parameters with freedom to act.