Latest Jobs at MTN Nigeria

Mission:

Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction.

Description:

• Deliver superior customer service by promptly and professionally responding to client inquiries via phone, email, and other communication channels.
• Provide accurate information regarding our MOMO PSB products, services, policies, and procedures.
• Resolve customer escalations sent to MoMo Operations Teams.
• Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact for the customer support manager.
• Build and maintain positive relationships with clients, ensuring their satisfaction and loyalty. Understand and anticipate their needs, concerns, and goals, and provide appropriate guidance and support to meet their expectations.
• Document identified key risks, issues, and dependencies and set mitigation actions with guidance from the customer support manager.
• Prepare the documentation required for sign-off on tactical changes.
• Adhere to established service standards, compliance guidelines, and company policies. Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements.

Education:

• Bachelor's degree in a relevant field (e.g., business, finance, or customer service) or equivalent work experience.
• Relevant postgraduate education as an advantage

Experience:

• A minimum of 3 to 7 years’ experience in customer support in a financial role is required.
• Proven experience in a customer service role, preferably within the financial industry.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively.
• Proficient in using CRM systems and other relevant software applications.
• Knowledge of financial products, services, and regulations is highly desirable.
• Ability to maintain professionalism and composure in high-pressure situations.
• Demonstrate commitment to delivering exceptional customer experiences.

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Mission:

Responsible for executing operational activities, which are typically in line with managing the company’s liquidity, acquiring funds for operational activities, and ensuring that funds are invested to achieve maximum return while minimizing risk.

Description:

• Stay abreast of evolving financial regulations, ensuring the Payment Service Bank complies with guidelines and policies as indicated in the Guidelines for Licensing and Regulation of Payment Banks by the Central Bank of Nigeria.
• Implement policies and procedures to mitigate regulatory risks and enhance overall compliance.
• Develop and implement a standardized process for the creation and maintenance of General Ledger entries related to treasury transactions, including GLs that mirror our position in all accounts held, earned and unearned incomes for investments in government securities (T-Bills and Bonds), and collateral GLs for securities held as a requirement for access to platforms, switches, and markets, e.g., NIBSS, E-Transzact, Interswtich, FMDQ, and interbank lending and borrowing, specific to the type of lending or borrowing transactions, e.g., standing deposit facilities and secured lending facilities provided by CBN.
• Ensure alignment with accounting principles, providing accurate and transparent financial reporting.
• Facilitate secure and compliant access to the Central Bank Real-Time Gross Settlement (RTGS) for payment of cash-related transactions and the Scripless Securities and Settlement System (S4) for delivery of securities.
• Access to the S4 platform for bidding at NTB and OMO auctions, enabling the bank to buy directly from the CBN into its position or on behalf of customers, thereby enhancing profitability.
• Ensure integration of the Qex platform to promote autonomy of operational processes and expand our access to the latest financial products offered in the financial market by FMDQ, including derivatives and the newly launched NDF.
• Establish and maintain protocols for efficient fund transfers and settlements, ensuring seamless integration, e.g., straight-through processing (STP) of transactions with Central Bank systems and in line with the CBN guidelines on settlement of RTGS and S4 transactions.

Education:

• Minimum of Bachelor degree in Finance, Accounting, and other related field

Experience:

3–7 years of experience in treasury or settlements operations in a bank, fintech, or payment solution business is of great advantage.

• Subject matter expert in treasury and banking concepts.
• Practical experience and understanding of financial inclusion.
• Intermediate knowledge of accounting and finance principles, with the ability to apply concepts within a treasury context.
• Should have experience with bank reconciliation.