Job Vacancies at Interswitch

Job Summary

• Reporting to the Divisional Head, Head of Information Systems and Security Audit, the Head of Information Systems Audit will manage individual assigned internal audit engagements, focusing on Information technology systems which support various functions, processes, assets, infrastructure, products, and functions across the Interswitch Group, including Nigeria, Kenya, Uganda, Germany, and other new markets that open up with the company’s expansion.
• The role requires the requisite IT audit competencies, deploying IT audits and risk control frameworks and will have significant exposure to senior management across all operating companies in the Group.
• The individual will work and lead internal IT audit staff or utilize co-sourcing staff to deliver IT-related audit assignments through planning, execution, reporting, audit close-out, and follow-up phases in line with the global practices and using technology tools for smart and agile audit execution.

Key Responsibilities

• Plan, coordinate and execute IT audits as per the annual audit plan and support IT audit elements within other internal audit engagements
• Undertake comprehensive engagement-level planning and manage process-level IT risk assessment workshops related to each assignment. (Per audit work plans)
• Develop schedules, priorities, work procedures, and audit programs for achieving audit objectives and goals.
• Assign, coach and supervise the daily activity and work of other auditors for quality assurance and adherence to audit methodologies (including co-sourced audit staff)
• Drive third-line IT Audit reviews across applications, databases, operating systems, infrastructure, and networks including for example Windows; Linux; Oracle DB; MSSQ
• Ensure review and working paper documentation supports efficient, accurate, reliable, and effective reporting and conclusions
• Ensure that findings and recommendations are clearly presented to the process owner and agreed upon by management and that a subsequent draft audit report is issued promptly.
• Prepare draft reports/presentations summarizing results of testing along with proper remediation recommendation
• Follow-up on outstanding management actions from past reviews
• Engage with business process owners in their responsibilities regarding internal control compliance
• Develop value-adding relationships with process owners to facilitate continuous improvement
• Keep abreast of new trends in Information Technology like cloud computing, blockchain etc. and provide expertise in IT audit methodologies and standards.
• Use CAAT Tools and application of data analytics techniques for audit purposes including continuous auditing, scripts to query data tables for trends and exceptions
• Assist audit staff in performing complex analyses in audits and reviews
• Perform other functions as assigned by the Chief Internal Auditor

Competencies

• IT Audit
• Data analysis skills
• ITGC
• IT Risks, threats, and vulnerabilities
• IT Security
• Application controls
• Database and network controls
• Business communication and presentation skills
• People skills

Experience and Educational Requirements

• Bachelor’s and/or Advanced degree in Computer Science or any related disciplines.
• Professional IT Audit Qualification – CISA, and other IT certifications like CRISC, CISM and CISSP.
• Professional internal audit qualifications a good advantage
• Other general IT certifications is a good advantage
• 10-12 years relevant experience in IT Audit (including 3 years in a managerial position).
• Prior experience working in fintech or payment services firm; Big 4 professional service firm; banking or other financial services firm, technology firms etc. will be an advantage.
• Hands-on experience in IT risk and control auditing; IT general controls and IT application controls auditing; and IT security audit.
• Experience in big data analytics techniques, continuous auditing and use of CAAT for audit execution
• Good understanding of the latest IT auditing techniques and use of tools
• Complex problem-solving skills and ability to work under pressure

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Job Summary

• As Head, Change Management, you will create and execute agreed change plans and initiatives to maximize usage, adoption, and minimize resistance, while partnering with stakeholders to drive changes in people, business processes, systems, technology, job roles, and organizational structures, ensuring that all projects meet objectives on time and within budget by enhancing employee adoption and usage.

Responsibilities:

Designing Change Management Plans

• Preparing change management strategies to reduce expenses, increase revenue, and maximize efficiency.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of change communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Work with identified stakeholders to develop a change management project scope and articulate the impact of the changes to be executed.
• Provide adequate reporting and communication throughout the life cycle of change project

Performance Drive / Service Focus

• Achieve buy-in and support from Management and Leads at delivering the required changes by harnessing change objectives and goals.
• Drive implementation and monitor successes and failures experienced during the lifecycle of the change.
• Coordinate the execution of change projects.
• Provide periodic reports to track and monitor change impacts

Sustain Change Implementation

• Organize training engagement when and where required.
• Design a feedback platform to promote and enhance continuous improvement.
• Support the process management team to define and document more efficient processes.

Risk Identification & Analysis

• Define systems or control tools that would be used to implement successful changes and reduce or eliminate change failures.
• Manage systems and tools that ensures all change stages are delivered successfully and within agreed set timelines.
• Research and proffer strategies for resolving foreseeable challenges that may emanate from human resistance to change.

Required Qualifications

Academic Qualification(s):

• Bachelor’s degree in Business Administration., Engineering or a relevant discipline
• Master’s in Business Administration or any Management (Postgraduate) related degree (preferred)

Professional Qualification(s):

Relevant professional qualifications such as:

• Lean Six Sigma Green Belt
• Project Management Professional Certification
• Change Management Certification

Experience (Number of relevant years):

• Minimum of 7 years cumulative relevant working experience
• Understanding of Continuous Improvement and Project Management methodologies
• At least 2 years' work experience in Change Management
• Knowledge of concepts, techniques and theories associated with satisfactory service delivery

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Job Purpose

• To lead the Acquirer Business Operations team and efficiently optimize processes, manage resources, mitigate risks, and ensure quality standards within the Merchant Acquiring business to drive operational excellence and enable the business to maintain a competitive edge in the market.

Responsibilities 

Leadership 

• Provide strategic guidance and vision for the Acquirer Business Operations function to align with organizational objectives. 
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement. 
• Drive operational excellence by optimizing processes, workflows, and resource allocation to enhance efficiency and effectiveness. 
• Build and maintain relationships with key stakeholders, including Merchant Partners and Payment Processors, to support business objectives and foster collaboration. 
• Identify, assess, and mitigate operational risks within the Merchant Acquiring Business, ensuring compliance with regulatory requirements and industry standards. 
• Establish and monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and drive strategic decision-making.

Business Operations 

• Manages prompt settlement of all Instore and Digital Merchants, ensuring swift resolution of escalated issues. 
• Ensures Merchant Acquiring Business adheres to all Compliance and Risk recommendations, both local and international. 
• Supervises Dispute Operations process to prevent revenue leakage from chargebacks. 
• Oversees Revenue Assurance for Merchant Acquiring Business, including Fee configuration implementations. 
• Manages Fraud Monitoring and analysis of chargebacks to mitigate financial exposure for the Acquiring Business. 
• Leads End-to-End User Assessment of new service/product deployments. 
• Ensures all Reporting platforms are operational for Instore and Digital Merchants. 

Instore Services 

• Oversees procurement of POS Consumables, making informed decisions on quantity, quality, and vendor selection to optimize cost reduction. 
• Supervises Telco payment processes, ensuring adherence to SLAs and uninterrupted service for POS terminals. 
• Ensures compliance with Operational Level Agreements (OLA) and Service Level Agreements (SLA) for Banks, including contract fulfilment, renewal, and legal liaison. 
• Manages Expenses and Receivables, ensuring accurate and precise invoicing management for group billing. 
• Makes timely and informed decisions regarding POS Consumables procurement to maintain operational efficiency. 

Business Service Improvement 

• Leads efforts to ensure the long-term health of the merchant base by identifying opportunities for service enhancement within operations. 
• Drives continuous improvement initiatives for the Merchant Acquiring Business, ensuring timely closure of all compliance review assessments and achievement of improvement objectives. 
• Enhances merchant support retention by continuously monitoring and analyzing service performance, considering trends and customer feedback. 
• Oversees merchant training on product integration and administers training programs for both Instore and Digital Merchants. 
• Collaborates with relevant stakeholders to address and resolve issues/complaints raised by merchants. 
• Supervises and operationalizes processes within the Paymate Business to ensure smooth functioning. 
• Ensures timely closure of all compliance open items to mitigate against statutory sanctions and regulatory risks. 

Regulatory Compliance and Standardization:

• Regularly assess regulatory requirements applicable to the Merchant Acquiring Business. 
• Stay updated on changes in laws, regulations, and industry standards related to payment processing and financial services. 
• Document regulatory requirements, compliance controls, and responsibilities for adherence. 
• Organize training programs to educate the business on regulatory requirements, compliance obligations, and ethical standards. 
• Conduct regular training sessions to ensure Paymate staff awareness and understanding of compliance policies and procedures. 
• Monitor compliance activities within the Merchant Acquiring Business to ensure adherence to regulatory requirements and internal policies. 
• Maintain accurate and up-to-date documentation of compliance activities, including records of assessments, training sessions, and regulatory communications.

Service Monitoring: 

• Chargeback Analysis and Prevention: 
• Analyze chargeback trends and patterns to identify root causes and potential areas for improvement. 
• Develop strategies and measures to prevent chargebacks, such as enhancing fraud detection systems and improving customer service processes.

Dispute Resolution Management: 

• Manage the dispute resolution process, including investigation, documentation, and resolution of merchant and customer disputes. 
• Collaborate with relevant stakeholders, such as banks, merchants, and payment networks, to resolve disputes in a timely and satisfactory manner. Compliance with Settlement Standards: 
• Ensure compliance with settlement standards and regulations, such as card scheme rules and regulatory requirements for payment processing. 
• Implement controls and procedures to adhere to settlement timelines, reconciliation processes, and fund disbursement regulations. Reporting: 
• Monitor chargeback and dispute metrics regularly to track performance and identify areas for improvement. 
• Generate reports and analytics on chargeback rates, dispute resolution times, and settlement accuracy to assess business performance and compliance.

Capabilities:

• Process Optimization: The ability to streamline operational processes, workflows, and procedures to improve efficiency, reduce costs, and enhance productivity. 
• Resource Management: To effectively allocate and utilize human, financial, and technological resources to support day-to-day operations and strategic initiatives. 
• Risk Management: To identify, assess, and mitigate risks to business operations, including operational, financial, regulatory, and reputational risks. 
• Strategic Planning: The ability to develop and implement operational strategies aligned with the organization's overall goals and objectives, considering market trends, competitive landscape, and internal capabilities. 
• Continuous Improvement: The culture and processes in place to promote continuous improvement through the adoption of best practices, innovation, and feedback mechanisms to drive operational excellence. 
• Stakeholder Management: To build and maintain effective relationships with internal and external stakeholders, including customers, suppliers, vendors, and regulatory agencies, to support operational goals and objectives. 
• Compliance and Regulatory Adherence: The ability to ensure compliance with applicable laws, regulations, and industry standards governing business operations, including data privacy, financial reporting, and environmental regulations

Behavioural Competencies: 

• Communication: The ability to convey information clearly and effectively, both verbally and in writing, to different audiences. 
• Teamwork: The capacity to collaborate with others, contribute ideas, and work effectively as part of a team to achieve common goals. 
• Leadership: The ability to inspire and motivate others, provide direction, and influence positive outcomes. 
• Problem-solving: The capability to analyze situations, identify issues or challenges, and develop practical solutions to address them. 
• Adaptability: The capacity to adjust to new situations, changes, and challenges with flexibility and resilience. 
• Decision-making: The ability to make sound decisions based on analysis, critical thinking, and consideration of relevant factors. 
• Emotional intelligence: The awareness of one's own emotions and the ability to manage them effectively, as well as the capacity to understand and empathize with the emotions of others. 
• Time management: The ability to prioritize tasks, manage workload efficiently, and meet deadlines effectively. 
• Resilience: The ability to bounce back from setbacks, handle pressure, and maintain a positive attitude in the face of adversity. 

Education

• A bachelor's degree in a relevant field such as business administration, engineering, or a related discipline is often required. 
• Evidence of strong industry/sector participation and relevant professional certifications such as: While not always mandatory, several professional certifications can be beneficial to demonstrate expertise and proficiency in IT service management practices. Some of the most recognized certifications in this field include: 
• ITIL® Foundation 
• ITIL® 4 Managing Professional (MP) 
• Certified ScrumMaster® (CSM) 
• Certified Business Analysts 
• Lean Six Sigma 

Experience

• Minimum of 5 years experience in IT Service Management, Operations & Support, or Process/Product Management.