Job Offers at Fourcore Integrated Services

JOB SUMMARY

• The major role of a Business Solutions Analyst is to provide business support to the organization through research, development, modification, and implementation of business solutions that create strategic value to both the business and end users; as well as cascading project vision and knowledge to project managers and/or team leads in order to ensure real time implementation of projects.

Duties include:

• Development and documentation for project plans/charts, requirements, resources, and prototypes.
• Define project strategy, develop, and maintain roadmap of feature sets and capabilities for the project to meet current and future needs.
• Routine Project monitoring & status dissemination to relevant stakeholders.
• Market research and analysis in identifying new products and existing project enhancement.
• Define partnership and market requirements, build the business and financial rationale for partnerships, aggregate feedback, and track performance metrics to measure success.
• Create feature descriptions to provide guidance to technical team; contribute and approve the project-related business requirements documents.
• Show strong business and technical judgment that will accelerate time of releases while incrementally moving our solutions and services towards the long-term vision.
• Work with relevant product team, represent the technical organization and evangelize the work to senior management leadership.
• Prepare & deliver slide presentations and solution demonstrations of existing and new software products and solutions to customers.
• Be responsible for the end-to-end ownership of a technology team and setting the technical vision for enhancing project to serve client's needs.
• Other responsibilities as may be assigned by supervisor.

EDUCATION & PROFESSIONAL REQUIREMENTS

• 3 or more years of experience in analytics and systems development
• High proficiency with SQL and database management
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Bachelor’s degree (or equivalent) in information technology or computer science
• Strong working knowledge of relevant Microsoft applications, including Visio
• Proven ability to manage projects and user testing
• Extensive experience with data visualization
• High proficiency in technical writing

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JOB SUMMARY

• The Project Support Officer is integral to the effective management and expansion of our projects. This position focuses on ensuring seamless communication and support within the project team and among stakeholders. The role demands a proactive approach to problem-solving, with a strong emphasis on enhancing user experience and project processes.
• The successful candidate will be instrumental in facilitating communication, managing project-related interactions, and providing training and support to users and team members. This includes preparing and maintaining comprehensive project documentation and training materials. The Project Support Officer will also contribute valuable insights for project improvements and expansion, fostering a culture of continuous learning and development.
• We seek a dedicated and detail-oriented professional with exceptional communication skills who can work collaboratively in a dynamic environment. This is an excellent opportunity for an individual passionate about supporting and driving project success.

Duties include:

• Routing requests/applications from the Project Secretariat to appropriate approval level.
• Resolving user complaints and inquiries.
• Providing recommendations for improving user experience.
• Providing recommendations & feedback noted from fieldwork for project expansion.
• WhatsApp Correspondence (Managing project groups and communication on WhatsApp)
• Providing training and over-the-shoulder support services to users.
• Extrapolating vital information from tickets raised for resolution.
• Provide support for NBMS product demonstration sessions to stakeholders.
• Provide support for provision of routine training for NBMS Desk Officers and Support Teams.
• Prepare and update training materials (Manuals and Videos).
• Prepare routine training curriculum and schedule.
• Prepare project documentation, such as status.
• Other responsibilities as required by the Supervisor.

EDUCATION & PROFESSIONAL REQUIREMENTS

• Bachelor's degree in a relevant field with minimum of two years professional experience.
• Excellent analytical and problem-solving skills
• Strong writing and presentation skills, and communication abilities.
• Ability to work in a fast-paced and dynamic environment
• Attention to details and strong organizational skills.
• Knowledge of industry best practices and regulations.
• Ability to carry out responsibilities independently with minimal technical support from Supervisor.