Job Openings at the People Practice

Our client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer’s orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.

Responsibilities

Sales Management

• Take all customer orders and confirm payments.
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
• Handle cash and other tenders of payment.
• Prepare daily transaction and sales activities reports and maintain expense accounts.
• Obtain and communicate customer feedback on cakes and pastries.
• Inform customers of ongoing promotions and available discounts.
• Prepare invoices when orders are confirmed using QuickBooks and other softwares/apps.

Customer Relations

• Respond promptly to customer requests via emails, phone calls, and text messages.
• Build sustainable relationships with customers by providing excellent customer support.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
• Keep records of customer interactions and details of actions taken.
• Respond to emails sent by customers, provide status updates upon request and settle complaints.
• Ensure customers’ orders are processed and delivered on time.
• Ensure orders are taken correctly and directed to appropriate staff

Qualifications

• Bachelor's degree in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
• Proficiency in using customer service software.

Must have skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle high-pressure situations with professionalism and patience.

go to method of application »

Our client, a fast-growing culinary company, is looking to hire a Business Operations Manager who will ensure the smooth running of the company on a day-to-day basis. This role requires you to oversee the operations of all departments and employees in the company and ensure that every employee performs in line with the company’s expectations, ensure customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Responsibilities

 Administration

• Manage and oversee the daily operations of the company.
• Coordinate daily activities and facilitate communication between employees.
• Manage and oversee the activities of the customer service officials, decorators, bakers, drivers, and other support staff.
• Handle external and internal communication of the company.
• Manage calendar, prepare for key events, and ensure events run smoothly.
• Attend business meetings, events, and functions on behalf of the MD.
• Promote and market the company’s products.
• Recommend strategies and advise the MD on issues that pertain to the development of the company.
• Coordinate all repairs.
• Delegate tasks to other employees.
• Performs other duties as assigned by the MD.

Customer Service

• Ensure customer satisfaction at all times.
• Oversee customer’s orders from the point of order to the point of delivery or collection.
• Manage calls, resolve client complaints and other external issues directed from the customer service personnel.
• Follow-up on customers to get feedback post service delivery.

Production

• Ensure the quality of the company’s products- cakes, pastries, and desserts are met.
• Ensure orders are delivered within the timeline. No late deliveries.
• Coordinate staff to ensure orders are as specified. No wrong orders.
• Ensure proper replenishment of stock. No item should be out of stock.
• Monitor inventory and ensure zero waste.

Qualifications

• Bachelor’s degree in business administration, or any related field, MBA is preferred.
• Minimum of 3-5 years in business operation within the culinary industry.
• In-depth understanding of the culinary sector

Must have skills

• Excellent organizational and multitasking abilities.
• A proactive and problem-solving mindset.
• Communication and interpersonal skills.
• Budget, time and staff management.