Jobs at Critters Veterinary Centre

Job Description

• The ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and work in harmony with other team members to ensure optimum client satisfaction.

Responsibilities

• Respond to customer inquiries in a prompt and courteous manner.
• Provide relevant benefits and features of products and services offered.
• Documenting accurately all customer information on organization software.
• Process orders efficiently and accurately.
• Providing timely and consistent feedback to customers.
• Soliciting and resolving customer complaints within the defined resolution timeframe.
• Upselling and cross-selling to clients on products and services.
• Maintain a clean ambiance of the working station and environment.
• Maintain a positive and professional demeanour at all times when interacting with clients, colleagues, and third parties.

Job Requirements

• Minimum of B.Sc / HND in any field of study.
• Minimum of two (2) years’ experience as a customer support or marketing officer.
• Excellent communication, reporting, and interpersonal skills.
• Active listening skills.
• Must be comfortable with pets (dogs & cats).
• Soft Skills Requirement.
• Emotional Intelligence.
• Team player.
• Prmoximity to Lekki is an advantage.

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Job Description

• The employee will be responsible for the general diagnosis of pet on ailments that are internal.
• Services to provide will include: treatment & care, vaccination, prescribing medications, physical education and client education on pet nutrition.

Job Responsibilities

• Testing collected blood samples for disorder and diagnosing findings with best medical practises.
• Assess and treat internal- related diseases.
• Communicating identified skin disorders/allergies to client while prescribing available medical dietary options.
• Conducting physical examination and analysing pet’s medical history.
• Carrying out diagnostics testing’s.
• Promote the health of animals by advising animal owners about sanitation measures, feeding, and general care.
• Daily patient clerking and updating on pet/client information on clinic software system.
• Daily follow-up of client on pet condition and advice on post-treatment care.
• Conduct surgical procedures on pets in line with best world practises.
• Examine pet passport and educate client on vaccination and its processes.
• Advising client/management on critical cases that require euthanasia.

Job Qualifications

• Graduate of Veterinary Medicine.
• Minimum of 2 years post NYSC experience.
• Adequate Knowledge of internal medicine, surgical procedures and diagnostics.
• Excellent communication, reporting and people management skills.
• Ability to drive is a plus.
• Strong leadership and teamwork capabilties.

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Job Description

• The veterinary technician will provide exceptional delivery of premium service to pets: bathing, grooming and ensuring thorough cleaning of dog’s kennels, clinic, admission rooms, boarding rooms and the general premises of the organization.

Responsibilities

• Conduct grooming which includes: bath, ear & anal gland cleaning, nail clipping, fur brushing and hair cut for pets.
• Providing assistance to Doctors as required in cases of restraint, drug administration and general cleaning.
• Overseeing de-matting and detangling dogs as required.
• Prepare and feed dogs on boarding.
• Identify and communicate any pet health issue to the medical department and client.
• Recommending grooming techniques/products to client.
• Ensure all working equipment’s are thoroughly cleaned and sterilized after use.
• Assist colleagues in cleaning and maintaining a conducive environment.
• Maintain constant vigilance regarding open doorways that could allow pets to escape from the facility.
• Be prepared to handle any pet or facility emergency that may arise, including dog or cat fights, choking or strangulating animals, and facility fire or weather-related emergencies.

Requirements

• A minimum of OND / HND in any course.
• Fluent in communicating verbally.
• Excellent reporting skills and attention to detail.
• Must be comfortable with animals.
• Driving skill is an advantage.
• Proximity to Lekki is an advantage.