Latest Jobs at Flutterwave

The Role: 

• Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services.
• This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth

Responsibilities include but are not limited to:

• Lead the account configuration team to set up and maintain client accounts.
• Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Act as a point of escalation for complex account configuration issues.
• Manage and mentor a team of account configuration team members
• Maintain accurate records of all account configuration activities
• Lead team meetings and training to stay updated on product changes and developments
• Identify opportunities for process optimization and automation.
• Ensure that the Account Configuration meets team KPIs and objectives
• Foster a collaborative and high-performance team culture.

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

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The Role:

• As AVP, Risk & Compliance Operations at Flutterwave, you will play a critical role in our mission to ensure financial integrity and regulatory compliance.
• You will lead teams responsible for monitoring accounts and transactions to detect and reduce risks such as fraud, money laundering, and terrorist financing.
• Your role will involve developing and implementing transaction monitoring strategies using analytics and technology to identify suspicious patterns.
• Collaboration with internal stakeholders to strengthen anti-money laundering and counter-terrorist financing controls is also critical.
• The ideal candidate will have strong leadership skills, a deep understanding of transaction monitoring methods within the card payments industry, and a commitment to upholding high regulatory compliance standards.

Responsibilities Include But Are Not Limited To

• Develop and implement comprehensive risk management policies, procedures, and controls to identify, assess, and mitigate risks across the organization's various areas.
• Lead a team of managers, analysts, and specialists. Provide guidance, mentorship, and support to ensure the team complies with regulatory requirements and follows industry best practices.
• Conduct regular risk assessments and audits to evaluate the effectiveness of existing controls and recommend enhancements to mitigate emerging risks.
• Establish strong relationships with regulatory agencies, industry partners, and internal stakeholders to stay abreast of regulatory changes and industry trends.
• Manage regulatory examinations and audits, ensuring timely and accurate responses to inquiries and findings.
• Implement risk monitoring and reporting mechanisms to track key risk indicators and provide timely insights to senior management.
• Conduct recurring reviews and assessments of transaction monitoring controls, procedures, and workflows, identifying areas for enhancement and implementing remedial actions as needed.
• Implement and maintain monitoring metrics and performance indicators to track effectiveness and efficiency.
• Collaborate with product teams to enhance system controls, integrate new features, and ensure compliance by design.
• Prepare and present periodic reports to senior management, highlighting key trends, insights, and risk mitigation strategies.
• Collaborate with cross-functional teams, including Compliance, Risk Management, Legal, and Operations, to ensure alignment with regulatory expectations and industry standards.

Required Competency And Skillset To Be a Waver

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field is required. An advanced degree or professional certification (e.g., CFE, CAMS, CFCS) is preferred.
• 12+ years of experience in financial services, focusing on transaction monitoring, AML compliance, or fraud detection.
• Deep understanding of AML/CTF regulations, including Nigerian regulatory requirements and international standards.
• Passion for driving continuous improvement and innovation in transaction monitoring practices.
• Proven leadership experience, including managing and developing high-performing teams.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively manage and motivate a team.
• Excellent interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.
• Analytical mindset with the ability to identify emerging risks, evaluate their potential impact, and develop appropriate risk mitigation strategies.
• Thrive in a fast-paced and dynamic environment with a strong commitment to driving operational excellence and continuous improvement, and adapting to evolving priorities and challenges.