Jobs at Amani Advisory Ltd

As Quality Control/Procurement Supervisor, your role involves implementing stringent quality control measures and managing supplier relationships. The ideal candidate must have a keen eye for detail, strong organizational skills, and a deep understanding of the fashion industry.

Responsibilities:

• Develop and implement quality control processes to ensure products meet specified standards.
• Inspect incoming materials and finished products to meet quality and safety standards.
• Conduct regular audits of production processes and provide feedback to improve quality.
• Address and resolve any quality issues or defects promptly.
• Prepare, maintain, and present detailed records/reports of quality inspections, tests, and audits on quality control and procurement activities to senior management.
• Source and negotiate with suppliers for the best prices, quality, and delivery terms.
• Monitor inventory levels and coordinate with the General Manager to ensure adequate stock.
• Track orders and ensure timely delivery of materials and products.
• Manage procurement budgets and ensure cost-effective purchasing practices.
• Collaborate with the production team to understand and meet quality and procurement requirements.
• Communicate quality control standards and procedures to all relevant departments.
• Provide training and support to staff on quality control processes and standards.
• Stay updated on industry trends and advancements in quality control and procurement practices.
• Implement continuous improvement initiatives to enhance quality and efficiency.

Person Specification

• BSc in Fashion Design and Clothing Technology, or a related field.
• Minimum of 3-5 years of experience in quality control and procurement in the fashion industry.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.

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Salary: N150,000

Our Client is a fashion house specializing in designing and creating luxury custom dresses.

The Customer Experience/Online Associate will play a key role in providing excellent customer service and support to our online customers, ensuring a seamless and enjoyable experience.

Responsibilities:

• Respond to customer inquiries and complaints via email, phone, and chat professionally and courteously.
• Provide information about products, services, and orders to customers.
• Process returns and exchanges, ensuring customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Track and report on customer feedback and issues to improve the overall customer experience.
• Interact with followers, reposting content, responding to comments and messages, and fostering meaningful conversations to build relationships.
• Represent the Company positively and professionally on all platforms.
• Ensure all communication aligns with Company’s brand voice and values.
• Collaborate with other team members to ensure a cohesive brand image.
• Work closely with the marketing and sales teams to align customer service and social media efforts with overall brand goals.
• Prepare reports on customer service metrics and social media performance for review by management.
• Process customer orders, ensuring accurate picking, packing, and shipping of products.
• Coordinate with courier services and shipping partners for timely and cost-effective delivery of orders.
• Handle order tracking and provide updates to customers and the customer service team.
• Manage the logistics of returns and exchanges, including receiving returned items, processing refunds or exchanges, and restocking items.
• Maintain accurate records of inventory levels, shipments, and returns.
• Analyze logistics data to identify trends, inefficiencies, and areas for improvement in the supply chain.
• Ensure compliance with shipping regulations, customs requirements, and import/export laws.

Person Specification

• BSc in Public Relations, Mass Communication, or a related field.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent customer service skills.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.