Jobs at One StepAhead Consulting

Responsibilities:

• Manage and oversee the entire restaurant operations.
• Lead a team to deliver superior customers services & ensuring optimum customers satisfaction.
• Plan and develop customers loyalty programs to ensure retainership.
• Plan and develop the overall restaurant marketing strategy.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Training and evaluation of staff performance and appraisal scheme.
• Estimate consumption, forecast requirements and maintain inventory records.
• Control costs and minimize waste
• Nurture a positive and efficient working environment
• Implement innovative strategies to improve productivity, sales and profitability

Requirements and Qualifications:

• B.Sc. or HND holder in any field
• Experience as a customer service personnel are compulsory
• Experience as a Restaurant Manager or similar role is an advantage.
• Extensive food processing and management knowledge
• Strong leadership, motivational and people skills
• Good financial management skills

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• We are seeking a highly skilled and experienced Production & Food Development Manager to join our team at a leading Quick Service Restaurant (QSR) in Nigeria, with huge presence in Lagos.
• As the Production & Food Development Manager, you will be responsible for overseeing the entire kitchen operations, ensuring the efficient and effective production operations across our multiple locations while driving development and innovation of our menu items.
• You will play a critical role in maintaining our standards of excellence and providing a positive dining experience for our customers.

Responsibilities

• Oversee all aspects of kitchen operations, including food preparation, cooking, menu development & menu innovation.
• Develop and implement standardized operating procedures to ensure consistency and efficiency in food production.
• Monitor and maintain kitchen equipment, ensuring proper functionality and safety.
• Work closely with the appropriate team to develop and update menu items, considering customer preferences, cost-effectiveness, and operational feasibility.
• Analyze customer feedback and market trends to make informed decisions regarding menu changes and enhancements.
• Train, and supervise kitchen staff, including caterers, cooks, bakers, production staff and kitchen assistants.
• Provide ongoing coaching and performance feedback to enhance individual and team performance.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Ensure compliance with food safety and sanitation regulations, maintaining high standards of cleanliness and hygiene.
• Monitor food quality and presentation to ensure adherence to established standards.
• Implement cost-effective measures to minimize food waste, optimize ingredient usage, and reduce operational expenses.
• Analyze and monitor kitchen performance metrics, such as food costs, labor costs, and productivity, to identify areas for improvement.

Qualifications and Requirements:

• A first degree in related field
• Proven experience as a Production Manager or similar role in a high-volume food service establishment, preferably within the Quick Service Restaurant industry.
• In-depth knowledge of kitchen operations, food preparation techniques, and culinary trends.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent organizational and multitasking abilities, with the capacity to handle multiple priorities and meet deadlines.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Strong problem-solving and decision-making skills, with the ability to resolve issues quickly and effectively.
• Excellent communication and interpersonal skills to effectively collaborate with team members and other stakeholders.