Customer Service Executive at Pruvia Integrated Limited

Job Brief

• Our client is looking for a goal-driven and energetic Customer Service Executive

Job Responsibilities / Description

• Suggest suitable Automobile options that best suite clients' needs
• Contact potential clients through cold calls and emails
• Provide trustworthy feedback and after-sales support through crosselling.
• Strong phone contact handling skills and active listening
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
• Research and study clients’ specifications and wishes
• Meet personal/customer service team sales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Manage large amounts of incoming phone calls, messages and mails
• Provide accurate, valid and complete information by using the right methods/tools

Job Requirements

• HND / BSc in any field
• 2-3 years experience as a Customer Service Executive
• Proficiency in English
• Good knowledge of CRM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies