Customer Support Manager at Zabira Technologies

Job Responsibilities

• Delivering a comprehensive service to enquiring customers.
• Possibly delegating certain customer enquiries to specific teams.
• Managing a large number of incoming calls and emails.
• Managing customers’ accounts.
• Keeping a record of customer interaction and details of actions taken.
• Communicating with internal teams to discuss sales targets.
• Generating sales leads, building sustainable relationships where necessary.
• Reporting back on results.
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 5 - 7 years work experience.