Floor Manager at SENCE Nigeria

RESPONSIBILITIES:

Staff Management:

• Oversees the daily operations of the salon, including stylists, nail technicians, and lash technicians.
• Manages staff schedules, ensuring adequate staffing levels for all services.
• Conducts performance reviews and provides feedback to staff.
• Handles staff disciplinary actions as needed, in accordance with company policies.
• Provides training and development opportunities for staff.

Customer Service:

• Ensures exceptional customer service by all staff members.
• Resolves customer complaints and issues promptly and professionally.
• Builds and maintains strong customer relationships.
• Handles customer inquiries and bookings efficiently.
• Assigns clients to available stylists, nail technicians, or lash technicians based on their
• preferences and availability.

Salon Operations:

• Maintains salon cleanliness and organization.
• Manages inventory and supplies.
• Ensures adherence to health and safety regulations.
• Handles cash register operations and daily sales reporting.
• Oversees salon maintenance and repairs.

Financial Management:

• Assists with sales reporting and analysis.
• Monitors salon expenses and identifies cost-saving opportunities.

Team Leadership:

• Fosters a positive and collaborative work environment.
• Motivates and inspires the team to achieve salon goals.
• Delegates tasks and responsibilities effectively.
• Provides guidance and support to staff members.

Requirements

• Proven experience in salon management or a related field.
• Strong leadership and interpersonal skills.
• Excellent customer service orientation.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Proficiency in using salon management software (if applicable).
• Strong communication and conflict resolution skills.
• Experience in managing difficult situations with clients and staff.
• Proficient in upselling salon products and services.
• Knowledge of retail management and product inventory control.
• Previous experience in a high-end or luxury salon environment (preferred).
• Ability to train staff on salon management software and technology updates.