Head, Management Information System Lead at LEAD Enterprise Support Company Limited

Job Objective/Summary:

• To leverage the leadership skills, technical expertise, interpersonal skills, and customer service experience to manage and oversee a team of service support and data management professionals, ensure timely and efficient resolution of complex issues, and drive continuous improvement in service delivery to meet and exceed customer expectations.
• To provide excellent support to clients, optimize operational efficiency, and drive the business data management capabilities.
• Lead the design, development, and implementation of the ICT operational strategy and manage the ICT Services function, infrastructure, and technical operations to provide an outstanding service to customers, staff, and the bank at large.

Duties and Responsibilities:

Information System: 

• Develop the bank’s ICT strategy, which identifies the future direction of the use of technology, including solutions and opportunities to improve the delivery and business performance, including budgeting and preparation of business cases.
• Management of the ICT infrastructure and responsible for delivering ICT solutions and project managing their implementation.
• Management of information and communication technology, networks, computer systems, and VOIP telephony systems.
• Continuously review ICT Infrastructure, making capacity recommendations for the improvement of the capacity of local ICT Systems in support of ongoing business operations & future requirements.
• Ensure that work and projects are delivered within agreed budgets and time.
• Ensure that the bank meets legal and contractual obligations relating to ICT resources, systems, services, and usage, complying with legislative requirements (e.g. data protection, safeguarding, and licensing requirements).
• Ensure the security of data, network access, and backup systems.
• Liaise with external bodies, contractors, and service providers in the provision of an effective and efficient ICT service.
• Manage troubleshooting, system backup, and disaster recovery, and provide expert support when necessary.
• Accountable for the provision of all ICT infrastructure systems & support services; servers, LAN, telecommunications, remote access & Desktop support.
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
• Ensure the continuous improvement of the data management capabilities of the bank.

General: 

• Appraise subordinates promptly and objectively, and follows up on action points resulting from the appraisal.
• Performing administrative tasks, such as managing the Enterprise service support team, approving leave, etc.
• Take responsibility for the training, coaching, and mentoring of subordinates.
• Perform other duties and responsibilities as may be required by the Executive Director, Business Support.

Job Requirements: 

• A good University degree or HND in Computer, Electrical Engineering, or other applicable courses, plus relevant professional IT qualification.
• Minimum of 5 years of relevant work experience.
• A strong understanding of IT service management principles and practices.
• Experience managing service desk operations and supporting enterprise-level applications and systems.
• Mastery of all major software applications within the Microsoft Office suite.
• Knowledge of computer hardware functioning.
• Knowledge of programming languages.
• Technical expertise.
• Managerial and leadership skills.