Logistics Coordinator - Support at FairMoney

We are currently seeking a skilled and detail-oriented Logistics Coordinator - Support to lead our support team responsible for managing Point of Sale (POS) and Cards operations. The ideal candidate will possess a strong analytical mindset, a comprehensive understanding of operational processes, and a knack for automation.

As the Logistics Coordinator - Support, you will play a crucial role in overseeing the support team's activities, ensuring the smooth execution of POS and Cards operations and driving process optimization so we can scale our business.

Role and responsibilities

Team Leadership and Management:

• Lead and guide the support team to achieve operational excellence, fostering a collaborative and motivated work environment.
• Provide clear direction, set performance objectives, and offer ongoing coaching and development to team members.
• Ensure effective communication within the team and with other departments, promoting a cohesive and efficient workflow.

Process Oversight and Enhancement:

• Gain a deep understanding of the POS and Cards operations processes, identifying areas for improvement and optimization.
• Collaborate with cross-functional teams to develop and implement streamlined processes that enhance efficiency and accuracy.
• Continuously monitor process performance and initiate adjustments to ensure seamless operations.

Analytical Thinking and Automation:

• Utilize strong analytical skills to assess data, identify trends, and generate actionable insights for process enhancements.
• Evaluate opportunities for automation within the POS and Cards operations, implementing solutions to increase efficiency and reduce manual tasks.
• Collaborate with IT and automation experts to implement and maintain automated workflows.

Problem Solving and Issue Resolution:

• Manage and resolve complex issues that arise during POS and Cards operations, collaborating with relevant teams to find practical solutions.
• Analyze root causes of issues and implement preventive measures to mitigate future occurrences.
• Provide guidance and support to team members in resolving operational challenges.

Reporting and Communication:

• Develop and maintain comprehensive reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
• Communicate performance updates and insights to senior management and cross-functional teams.
• Coordinate with internal stakeholders to ensure alignment on operational goals and initiatives.

Requirements for the role

• Possession of a Bachelor's degree in Business Administration, Engineering, or a related field.
• Proven leadership skills, with experience in leading and developing teams.
• Strong analytical thinking and problem-solving abilities, with a keen eye for process improvement.
• Proficiency in process automation concepts and tools, with the ability to drive automation initiatives.
• Excellent communication skills, both written and verbal, for effective collaboration with diverse teams.
• Prior experience in support operations or customer service roles is advantageous.
• Proficiency in using data analysis tools and software.
• A detail-oriented mindset with the ability to manage complex workflows.
• Adaptability in a fast-paced environment and a drive to meet deadlines.