Operations Lead at SENCE Nigeria

Job Description
Responsibilities:

• Policy Development: Create, implement, and review operational policies and procedures to ensure compliance and efficiency.
• Team Management: Oversee the recruitment process and support HR in building a high-performing team.
• Budget Oversight: Manage budgeting, reporting, planning, and auditing processes.
• Regulatory Compliance: Ensure all legal and regulatory documents are filed and comply with applicable laws and regulations.
• Strategic Planning: Collaborate with the board of directors to define values, mission, and short and long-term goals.
• Problem-Solving: Identify and address operational challenges and opportunities for the company.
• Partnership Building: Establish alliances and partnerships with other organizations to enhance service offerings.
• Process Improvement: Continuously improve operational management systems, processes, and best practices.
• Performance Monitoring: Utilize data analysis and performance metrics to monitor and improve operations.
• Customer Interaction: Support customer communication and satisfaction through effective management of operational processes.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 4 years of experience in an operations management role.
• Proven track record in managing operational processes and teams.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of business functions and principles, including supply chain, finance, and customer service.
• Proficiency in MS Office and business software (e.g., ERP, CRM).
• Ability to build consensus and foster relationships among managers, partners, and employees.
• Location: Lekki Phase 1, Lagos