Regional Admissions Officer at Adventus.io

Your Community

• The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.

Your Position

• The officer is responsible to provide solutions to clients by analyzing the profile of the student and guiding them through corrective steps via emails, and calls.

Your Impact

• The Regional Admissions Officer is also a regional subject matter expert, responsible for providing pre and post application processes to their clients.

Your Backstory

• Work experience within the international education industry.
• Strong experience and knowledge of the regional, international education systems, and visa processing for the region.
• Previous experience handling international student application cases from start to completion.
• Experience of using computerized systems/databases to achieve work goals and tasks. 
• Proven experience within an international education related role, preferably within an International Admissions environment. 
• Highly organised; able to prioritize and work to tight deadlines.  
• Resilient, self-motivated and able to work independently on a day-to-day basis. 
• Flexible and adaptable to change. 
• Excellent attention to detail and able to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.   
• A strong collaborator who works well with other teams in Admissions and the wider business.  Openly shares information with others on a regular basis.
• Excellent communication skills, both written and oral. 
• Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.  

Your Contribution

• Pre-admission services will be catered by the officer who is a part of a customer-centric team which is the first and single point of contact for pre-admission support for all clients (recruiter) in the region.
• Candidates should be a subject matter expert and help internal/ external stakeholders to process applications quickly by calling and emailing the client (recruiter) in their respective region.
• Provide a frontline support service, in identifying and resolving issues related to international student applications to education providers in the KSA region.
  • Processing of pre admission queries regarding destination, provider and course while being committed to the highest standards of ethics, honesty, and integrity in pursuit of positive outcome.
  • Should be committed to aid recruiters on post-application queries by conducting inbound interactions with relevant internal teams - at application, acceptance, and visa stages
  •  Attend to queries regarding the documents required for the issuance of CAS/COE/LOA/i20
  •  Provide solutions to inquiries within 8 hours on a business day.
  • Processing activities may include but are not limited to quality check and processing of applications to institutions and embassies, identifying case problems, verification, and support for visa lodgements.
• The officer must oversee the completion of all relevant forms, checklist and supporting documents and ensure that all the information provided by the recruiter is accurate and correct by verifying all documents.
•  Assessing referrals for integrity checking, carrying out integrity interviews and undertaking investigations for integrity checking. Either alone or as a team member, can take complete action on all student visas upon receipt including screening of application and documents, quality assurance, tracking the visa lodgement and issuance.