Sr. Customer Success Manager at Mimecast

The legends in customer success.

• This is a complex, demanding and highly visible role ensuring customers are delighted every time they use our products and services. You’ll look after a portfolio of mid-sized customers and look after their experience – both reactively and proactively.
• Day to day you’ll put in place customer service strategies, follow up on surveys, seek feedback, identify upsell opportunities, build strong relationships, be a known point of contact for customers, and troubleshoot and solve customer problems.

You’ll need:

• Education to degree level
• Experience in a relevant role (3 – 5 years), preferably within SaaS
• People skills
• Competence in risk forecasting and reporting
• To be good with deadlines
• Proficiency in MS Office and other business tools
• Great communication skills – written and spoken
• To be equipped with business skills and financial acumen (NPV, Margin, C2S)